Concierge
Areas of responsibility:
- guest relation and attendance during the trip – on board and ashore
- guaranteeing accuracy of guest information documents
- jointly responsible for the smooth course of transfers; coordinating and confirming changes in guest travel plans; assisting guests with any request
- providing guests with in-depth information about the cities where the ship docks; composing, updating and printing concierge sheets for specific cities
- building and maintaining a network of contacts per city for services that guests may be interested in
- providing support in announcements and presentations
- accompanying and supervising the logistics and quality of excursions
- additional duties such as support with daily programs, guest entertainment, front desk substitution etc.
- education in tourism/hotel management
- work experience in a similar position
- experience working abroad
- fluent in English; German, French, Spanish and Italian are an advantage
- familiar with MS Office
- customer-oriented, outgoing personality
- a minimum age of 22 years is required
About Viking Cruises
Viking Cruises, the world’s leading river cruise company, offers scenic cruising along the rivers of Europe, Russia, China, Southeast Asia and Egypt. Since its 1997 inception, the company has grown to a fleet of 53 vessels and over 100,000 passengers annually. Viking has been honored multiple times in Travel + Leisure’s “World’s Best” Awards and Condé Nast Traveler’s “Gold List” as well as recognized by the editors of Cruise Critic as “Best River Cruise Line.” Today Viking continues its rapid growth with its first Ocean vessel beginning operations in 2015, and plans to grow the River Cruise fleet even larger in the next two years. The opportunities and challenges in this growth provide and excellent work environment for high performing individuals with a desire to achieve and excel.
Viking Cruises is an equal opportunity employer.
