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Introduction

Welcome to vikingrivercruises.com.au, the website and online service of Viking River Cruises Australia Pty. Ltd. trading as Viking Cruises (“Viking”, “Company,” “we,” or “us”). This page explains the Terms of Use for our online and/or mobile services and web site (collectively the “Online Services”), including other online sites related to Viking Cruises, (collectively, including the Online Services, the “Services”). We look forward to having you enjoy your trip and wish to provide you with the details of the terms and conditions for your travel with us.

Users of these Services agree to be bound by this Agreement (“Agreement”) and the Viking Cruises Privacy Policy. This Agreement applies to all visitors, users, and others who access the Services (“Users”).

Notification

Information contained in Viking brochures, websites or advertising materials (“Viking Advertising”) is not an offer or a contract. The transportation of guests and baggage on all cruise vessels and other transportation and arrangements specifically provided by the cruise operator (and not by independent contractors) is provided solely by the cruise operator (“Carrier”) and is governed by the Terms and Conditions printed on the Passenger Ticket Contract. For complete information on Terms and Conditions for your cruise and related travel, itinerary, liability of Viking, liability limits and all sections mentioned below, refer to the Passenger Ticket Contract. A copy of each Passenger Ticket Contract named above is available from your travel agent or online at vikingrivercruises.com.au.

Payment Policy

All amounts referenced herein are in Australian Dollars unless otherwise noted. A partially refundable cruise only deposit of $500 per person or a non-refundable Viking air plus cruise deposit of $1,500 per person is required to secure a confirmed reservation within 3 days of making the cruise or Viking air inclusive reservation or your reservation may automatically cancel. When more than one cruise is booked, deposit and payment policies apply per cruise. The final balance is due no later than 120 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date. All bookings will only be accepted at the Australian dollar advertised price and must be booked through our Australian or New Zealand office or agents in Australia or New Zealand. If Viking accepts a booking and subsequently identifies that an Australian or New Zealand resident has booked a Viking Cruise through an office or agent outside their country of residence, Viking reserves the right to cancel the booking made and convert the booking to the Australian advertised price. The customer will then have the option of paying the Australian advertised price within 3 days of notification by Viking, failing which the booking will be cancelled and Viking will have no obligation to the customer other than refund of any amount paid by the customer for the booking made outside their country of residence. Air seats are limited; airfares are subject to change and are not guaranteed until full payment of air is received. Upon full payment by the participant(s) of the amount specified as the Full Fare (see Invoice), Viking agrees to arrange for the provision of the services as described herein which will be set forth in a Passenger Ticket Contract and Invoice and as modified by supplementary materials. Upon either i) booking the cruise or other travel through us, ii) receipt of your deposit, or iii) full payment or upon the issuance of the Passenger Ticket Contract directly or by a travel agent, or iv) upon receipt of a confirmation letter or final Invoice from us, both the Passenger and the Carrier will be fully bound by all of the terms and conditions of the Passenger Ticket Contract. Promotions and special offers may have different payment terms – please refer to promotion or special offers.

Pricing

All prices are advertised per person based on double occupancy, in Australian dollars and valid at time of publication. Limited Offers and fares are subject to availability and additional restrictions may apply. Viking reserves the right to correct, revise or omit pricing, dates or offers throughout the season without prior notice. For up-to-date prices, please call Viking on 138 747 (Australia), 0800 447 913 (New Zealand).

Payments

Visa, MasterCard, American Express, Discover, checks and Electronic Funds Transfer are all acceptable forms of payments. All payments made by check should be made payable to Viking Cruises. Some credit card companies may impose a “Foreign Transaction Fee” even though your transaction is denominated in Australian dollars. This is an arbitrary fee that occurs in a small number of cases and accrues entirely to the credit card–issuing bank. Viking does not control these bank-imposed fees nor does Viking derive any benefit from them, monetary or otherwise; we are therefore unable to accept responsibility for the fees.

Reservations and Booking Details

To make a reservation, contact your local travel agency or call Viking at 138 747 (AU) OR 0800 447 913 (NZ).

Cancellation Policy

For any cruise/land booking, whether under deposit, partially paid, or paid in full and air-inclusive packages paid in full, the following travel agent or guest-requested situations are considered cancellations and penalties will apply as noted below: changes to departure date; substitutions of itinerary; substitution of another person for original booked guest(s); or changing to a promotional fare. All cancellations must be in writing. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket to Viking. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure.

Cancellation received | Following charges will apply: (Broken out by days before departure)
Cruise/tour/land cancellation 121 days or more is $100 per person | 120-60 days is 50% of full fare | 59-0 days is 100% of full fare.
Full Air inclusive cancellation 121 days or more is $1,500 per person | 120-60 days is 50% of full fare | 59-0 days is 100% of full fare.
Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking.

Revisions/Changes

Once a cruise/land booking has a deposit or air is paid in full, all changes are subject to a $30 charge per change. See prior section under Cancellation Policy for additional details on situations which are classified as cancellations rather than changes.DOCUMENTS
Full travel documents will be issued approximately 3 weeks prior to departure. All early document requests will be charged a $25 early processing fee. All guests are required to fill out a Passenger Information Form (PIF) within seven (7) days of making the booking. PIF can be found online at vikingrivercruises.com.au/my-trip/manage-my-trip/guest-information-form.html

Transfers

Roundtrip airport-to-ship transfers are only included when air is purchased with a tour package. Transfers are only valid on tour departure and arrival dates. If you should choose to make your own air arrangements, transfers may be purchased through Viking for an additional cost or you may make your own transfer arrangements.

Travel Documentation/Visas

All guests must have passports valid for six months following disembarkation and any necessary visas or affidavits when boarding. Guests are advised to check with their travel agent or their Consulate Service to determine which documents they must obtain. If incorrect documents are obtained, guests will be unable to participate in particular shore excursions and may be denied boarding and/or entry into certain countries. Entry into another country may be refused even if the required information and travel documents are complete. Visa kits from an independent third party are provided upon request as a service to guests selecting destinations in Russia, China, Egypt, Jordan or Southeast Asia. Note: Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. Guests are advised that the living standards and practices at their destination, including those with respect to the provision of utilities, services and accommodation, may differ from those found in Australia.

Children/Minors

Due to the nature of our cruise and travel itineraries, the Carrier does not maintain facilities or services for children aboard cruise vessels or otherwise during the trip. On all cruises and cruise journeys, minors under the age of 18 must be accompanied and share a cabin with a parent, legal guardian or other responsible adult over the age of 21. We reserve the right to limit the number of minors under the age of 18 years on board and on land excursions booked through us.

Disabled/Pregnant Passengers

You must report any disability requiring special attention while on your Viking itinerary to Viking at the time the reservation is made. All vessels and motorcoaches are equipped to European standards. Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. The Carrier will make reasonable attempts to accommodate the special needs of disabled travellers, but neither we nor the Carrier are responsible in the event it is unable to do so nor are we or the Carrier responsible for any denial of services by vessel operators, air carriers, hotels, restaurants or other independent suppliers. We regret that the Carrier cannot provide individual assistance to a passenger for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany passengers who need such assistance and must assume full responsibility for their wellbeing. The passenger assumes the full risk of use and of any prohibitions imposed by vendors. Motorized scooters are not typically suitable on international cruises and cannot be accommodated. The Carrier reserves the right not to accept passengers who are in an advanced state of pregnancy either upon commencement of or at any time during the trip.

Inoculations, Health and Medical Issues

You are required to obtain any required inoculations and to provide for your own specialized health or mental care if required during your cruise and all such arrangements are your responsibility. A certificate of fitness is required of all passengers with significant health issues. Please see the Passenger Ticket Contract for more detailed information.

Tips

It is customary to give cruise gratuities, subject to your satisfaction of services rendered. Gratuities on board and on land are not included in your full fare.

Europe Operators

The river cruise ships and/or river cruises in this location include but are not limited to those operated by Viking River Cruises Ltd., Viking River Tours Ltd., Viking Croisières S.A., Duoro Azul S.A. or Viking River Cruises AG. The oceangoing vessels described herein are operated by Viking Ocean Cruises LTD.

China Operators

The ships and/or cruises in this location include but are not limited to those operated by one or more of the following: Chongqing New Century Cruise Co. Ltd., Viking River Cruises AG, Viking River Tours Ltd., Viking River Tours (China) Ltd. and China International Travel Service Beijing Co., Ltd.

Mekong/Burma Operators:

The ships and/or cruises in these locations include but are not limited to those operated by one or more of the following: Pandaw Cruises Management Pte Ltd., Viking Tours Ltd.

Egypt Operators:

The ships and/or cruises described in this location include but are not limited to those operated by one or more of the following: Grand Plaza Cruises Co., Travcotels Co., Viking River Tours Ltd.

Viking River Cruises Australia Pty. LTD.

Viking River Cruises Australia Pty. Ltd.trading as Viking Cruises acts solely as a provider of ticket sales for the above-mentioned Carriers for the vessels described in Viking Advertising. Viking neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the Carriers or vessel owners in regard to the cruises described herein.

Responsibility

Viking is not the Carrier or owner and accepts no liability or responsibility, whether occasioned by railroad, motorcoach, private car, boat, aircraft or any other conveyance, reason, or defect, for any injury, damages, loss, accident, delay or irregularity which may be occasioned either by reason or defect, through the acts or defaults of any company or person, or in carrying out the arrangements of the tour, as a result of any cause beyond the control of Viking. Guests specifically release Viking from any and all claims for loss or damage to baggage or property or for personal injuries or death, or from all claims and any loss or delay, arising out of the acts, omissions or negligence of Viking or any Carrier or independent contractors, such as vessel operators, air carriers, hotels, shore excursion operators, restaurateurs, transportation providers, spa professionals, medical personnel or other providers of services or facilities, unless prohibited by law. All arrangements made for tour participants with independent contractors, including medical and spa services, are made solely for convenience to participants and are done at the participant’s own risk. Medical and spa personnel are independent contractors. Viking and all Carriers specifically disclaim all liability for damages for emotional distress, mental suffering or psychological injury of any kind, except to the extent prohibited by the applicable law. Tickets, vouchers, and any other travel documents are subject to all terms and conditions of the respective suppliers and Carriers (some of which may limit supplier’s and Carrier’s liability). Under no circumstances shall Viking be construed as a carrier under a contract for safe carriage of the guest or his or her belongings. Viking and the Carriers and owners of the vessels identified herein shall be entitled to any and all liability limitations, immunities and rights applicable to them or any of them under the Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vessels (CLNI), with protocols and amendments, together with the further provisions of the International Convention of Limitation of Liability for Maritime Claims, 1976, with revisions and amendments (hereinafter collectively referred to as the “Convention”), if and as applicable, and by those other and further limitations of liability set forth in the statutory and general maritime law of Australia as well as any other applicable nation’s laws limiting liability. Viking and the Carrier and owners of the vessels identified herein shall be entitled to claim the benefit of whichever law, regulation, treaty or doctrine provides the greatest legal protections to Viking and the Carriers and owners of the vessels identified herein.

Refusal of Passage

Viking shall not be required to refund any amount paid by any tour participant who must leave the tour prematurely for any reason, nor shall Viking or the Carriers or the owners of the vessels identified herein be responsible for the lodging, meals, return transportation or other expenses incurred by such tour participant.

Advanced, Cancelled or Delayed

Viking reserves the right to withdraw and/or cancel a tour or to make changes in the itinerary and hotel accommodations whenever, in its sole judgment, or in the judgment of the vessel Carrier or owner, conditions warrant it. In the event of charters of the vessels, truces, lockouts, riots or stoppage of labour from whatever cause or for any other reason whatsoever, the Carrier or Owner of the vessels identified herein may, at any time, cancel, advance or postpone any scheduled tour and may, but is not obliged to, substitute another vessel or itinerary and shall not be liable for any loss whatsoever to guests by reason of any such cancellation, advancement or postponement except as specifically set forth in the Passenger Ticket Contract.

Acts of God, Strike, or Other

Neither Viking nor the Carrier or owners of the vessels identified herein shall be liable for delay or inability to perform any condition herein or any part thereof caused by or arising out of strikes, lockout or labour difficulties or shortages whether or not the Carrier is party thereto, or explosion, fire, flood, port or river conditions, collision, standing or foundering of the vessel or breakdown or failure of or damage to the vessel or its hull or machinery or fittings howsoever and wheresoever any or the same may arise or be caused, or civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, acts of God, or other circumstances beyond their control.

General Average

Viking will not be liable to pay nor be entitled to receive any general average contribution with respect to property taken with you aboard the river cruise vessel or any oceangoing vessel.

Services Provided by Airlines

Viking Air offers are only valid in conjunction with a Viking cruise/tour itinerary booked through the Australian Office. Viking Air promotional offers are strictly limited, subject to applicable conditions and availability and may be withdrawn any time. A non-refundable deposit of $1,500 per person is required to secure the booking. Viking Air airfares include all government fees, taxes and air fuel surcharges. Seasonal charges may apply. Viking Air airfares are non-changeable, non-transferrable and not redeemable for cash and/or cruise credits. Viking Cruises pays government fees, taxes and air fuel surcharges, therefore at no point will these be refunded by Viking Cruises. Flights are available from selected major Australian and New Zealand gateway cities for travel to selected European and Asian gateway cities. Viking Cruises cannot book all airline carriers.

Viking Air offer does not guarantee that you will be on the same carrier/flight as others in your travel group. Airline restrictions and conditions apply. Flights may be out of the system date range. Viking will advise you when flights are scheduled. Viking Cruises act as a booking agent for the airline. Full airline terms & conditions will apply. Airline baggage restrictions apply, additional fees may apply. Airline schedules are subject to change without notice. Viking Cruises is not responsible for additional charges and/or for amendments which may be incurred due to airline schedule changes.

Travel Agent

All third party travel agents and agents of any other nature are solely your agents and not those of Viking or the Carriers or the owners of the vessels for purposes of the Passenger Ticket Contract and all other documents concerning the river or ocean cruise and any related arrangements made by the travel agent for any other or related travel, lodging, excursions, tours or facilities of any nature. Neither Viking nor the Carrier or owner of the river or ocean cruise vessel shall be responsible for any representation or conduct of your travel agent, including but not limited to any incorrect booking by such travel agent or failure to remit your deposit or other funds to Viking as sales agent for the particular Carrier for which you shall at all times remain liable.

Extensions

The Extension packages as listed herein and in Viking Advertising have been developed in association with various international hotels. Situations may arise, voluntarily or involuntarily, that necessitate changes. Viking reserves the right to substitute hotels as it is deemed necessary and to provide comparable alternatives.

Itineraries, Prices/Increases and Omissions

Itineraries are subject to change and may need to be altered or cancelled specifically because of water levels or wind or other factors. Prices shown in this brochure and on the website are subject to change with or without notice. Adjustments for currency and/or fuel fluctuations may apply, see the Passenger Ticket Contract for more information. Airfares are subject to change if bookings are not paid in full. Optional shore excursions/ tours/concerts, excess baggage charges, drinks, beverages and meals not included in the package are additional costs to the guest. Viking is not responsible for omissions, printing and/or presentation errors and reserves the right to make corrections as required. Check http://www.vikingcruises.com.au for the most up-to-date prices, terms and conditions. In the event amendments or modifications of any nature are required, they may be added by the Carrier, by written notification to the passenger signed by a director of the Carrier for the vessel.

Australian Consumer Law

Nothing in these Terms and Conditions operates to exclude, restrict or modify any provision of the Australian Consumer Law or any equivalent laws applicable in any State or Territory in Australia.

Terms of Use for Photo Submission

  1. You grant to Viking a non-exclusive, royalty-free, transferable, sublicenseable, perpetual, worldwide license to use, store, reproduce, distribute, modify, perform, display and create derivative works from any photo you may submit to Viking, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any Viking website, or in any promotional materials distributed by Viking or in connection with Viking’s cruise and travel services. Further, you waive all moral rights you may hold in a photo you may submit to Viking, in favour of Viking and anyone we allow to use the photo. Viking reserves the right not to use your photo for any reason.
  2. You also grant to Viking the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (“Your Personal Information”) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by Viking, for use on any Viking website, or in any promotional materials distributed by Viking, or in connection with Viking’s cruise and travel services.
  3. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms.
  4. RELEASE OF LIABILITY — You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to Viking or Your Personal Information. You hereby release and hold harmless Viking, its affiliates, and any persons or entities acting on behalf of or at the direction of Viking, from any claim for injury, compensation or negligence (including Viking’s own negligence) resulting or arising from any activities authorized by these terms.

Viking Tours

Viking also does business under the name Viking Tours, which is a registered trade name in the United States.

Copyrights

Unless otherwise expressly noted, Viking is the copyright owner or licensee of the materials in Viking Advertising (“Materials”), and the Materials are protected by worldwide copyright laws and treaty provisions. You may not reproduce, distribute, display, perform, or prepare derivative works from any of the Materials except with Viking’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the Materials may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Trademarks

The trademarks, service marks, trade names and logos (the “Trademarks”) appearing in Viking Advertising are trademarks and registered trademarks of Viking. A partial list of the Trademarks owned by Viking is set out below and may not be exhaustive of all Viking Trademarks. All other trademarks belong to their respective owners. If you are unsure whether a trademark, service mark, trade name or logo not on the list is the property of Viking, please contact us at 138 747 (AU) or 0800 447 913 (NZ). Viking vigilantly enforces its intellectual property rights and will actively seek the recovery of any costs and/or damages it may incur in stopping the misuse or misappropriation of its intellectual property.

Trademarks of Viking and its affiliates and related companies include but are not limited to AQUAVIT TERRACE; DARE TO COMPARE; EXPLORING THE WORLD IN COMFORT; LONGSHIPS; THE WORLD’S LEADING RIVER CRUISE LINE. . . BY FAR; VIKING; VIKING and Ship Design; VIKING COASTAL CRUISES; VIKING COASTAL VOYAGES; VIKING CRUISES; VIKING EXPEDITIONS; VIKING EXPEDITIONS CRUISES; VIKING EXPLORING THE WORLD IN COMFORT and Ship Design; VIKING INCLUSIVE CRUISING; VIKING OCEAN CRUISES; VIKING OCEANS; VIKING RIVER CRUISES; VIKING RIVER CRUISES and Ship Design; VIKING RIVER CRUISES EXPLORING THE WORLD IN COMFORT and Ship Design; VIKING RIVERS; VIKING SEA; VIKING SKY; VIKING STAR; VIKING SUN; VIKING VOYAGES.

Privacy Policy

Viking Australia Pty Ltd is committed to protecting your personal information. View our privacy policy at www.vikingcruises.com.au.

Questions

If you have any questions regarding this these Terms, please advise us by contacting by writing to [Mailing Address]. You may also call us at 138 747(AU) or 0800 447 913 (NZ), and we will answer them.

© 2015, Viking River Cruises Australia Pty. Ltd: all copy, diagrams, visual content and original photography. Select photos are licensed. All rights reserved.

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