Top Questions
Can children travel with Viking?
All guests must be 18 years old on or before the day they are scheduled to embark on their cruise; we do not maintain facilities or services on board for younger individuals.
Can I make payments toward my booking balance in My Viking Journey?
No, we don’t currently have an online payment facility. Please call our reservations office at 138 747 (AU) or 0800 447 913 (NZ) for details on how to make payments.
I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?
The Guest Information Form (GIF) enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person traveling in your party as soon as possible. If you have not already done so, you can fill out the form online in the My Viking Journey portal under the Guest Documents section.
Is a medical form necessary?
For itineraries that travel to the Arctic and Antarctica, every guest must submit a completed Medical Assessment form and ensure their doctor completes and submits a Health Evaluation form. This form must confirm you are in adequate medical condition for the expedition voyage and ensures our onboard physician is fully aware of any potential health problems. Both forms must be submitted at least 30 days prior to the voyage departure. Full details regarding these forms will be provided at a later date, after you have booked your voyage. For itineraries that travel to other regions, guests are not required to complete a Medical Assessment. However, an accessibility form may be required if guests request the use of medical equipment, wheelchairs or scooters. For additional information, please contact Guest Services at 138 747 (AU) or 0800 447 913 (NZ).
Is there internet access on board the ship? Are there computers, or should I bring my laptop?
Our expedition ships offer free Wi-Fi. You may use your personal device or one of the ship’s computers. Our connection relies on a VSAT satellite terminal—the best possible solution for voyages at sea. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. Please note that satellite signal interruptions are more common at the higher latitudes of the polar regions. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that you download your content prior to your journey and limit large uploads/downloads and live streaming, as bandwidth will affect your service and cannot be guaranteed. We will be happy to help you with your device settings when you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience. Please remember that you will likely be able to access standard Wi-Fi and data roaming services on shore in most of the towns and cities you visit.
What does a “flexible itinerary” mean?
A “flexible itinerary” means that the exact timing, landing locations and shore excursions vary day to day depending on the weather and possible wildlife sightings.
What is your single supplement?
On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking voyages. With Viking Inclusive Value, we offer you great value every day, in a category that will fit all your travel needs.
When can I book my dining reservations and spa appointments?
Your My Viking Journey account gives you all the tools necessary to tailor and personalize your complete Viking experience. You will be able to browse all dining options and spa treatments from the moment you open your account. Access to the Nordic Spa is free of charge, and we also offer a variety of services for a fee. Dining and spa booking opens for each guest based on their stateroom category, listed as follows. We will alert you when it is your time to book.
Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
- Owner’s Suite—100 days prior to sail date
- Explorer Suites—90 days prior to sail date
- Nordic Junior Suite—80 days prior to sail date
- Nordic Penthouse—70 days prior to sail date
- Deluxe Nordic Balcony—60 days prior to sail date
- Nordic Balcony—No priority reservations
Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
When can I book shore excursions?
Guests will be able to sign up for the different experiences with priority based on their stateroom category, as listed below.
Due to the flexibility required for itineraries to the Arctic and Antarctic, actual times for shore excursions and activities may change once on board. All other non-polar itineraries will allow pre-booking of both excursions and times in your My Viking Journey account. You will be able to browse all shore excursions approximately 125 days prior to your departure. Booking opens for each guest based on their stateroom category as listed above. Visit the My Viking Journey Shore Excursions page. Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
- Owner’s Suite—107 days prior to sail date
- Explorer Suites—107 days prior to sail date
- Nordic Junior Suites—97 days prior to sail date
- Nordic Penthouse—97 days prior to sail date
- Deluxe Nordic Balcony—87 days prior to sail date
- Nordic Balcony—87 days prior to sail date
Due to the flexibility required for itineraries to the Arctic and Antarctic, actual times for shore excursions and activities may change once on board. All other non-polar itineraries will allow pre-booking of both excursions and times in your My Viking Journey account. You will be able to browse all shore excursions approximately 125 days prior to your departure. Booking opens for each guest based on their stateroom category as listed above. Visit the My Viking Journey Shore Excursions page. Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
When is disembarkation?
Disembarkation begins after the ship has docked in the port and after all customs and immigration formalities have been successfully completed. The times will vary due to the specific immigration and customs procedures in the specific port.
When is embarkation?
Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:
- 11:00 AM: Owner’s Suite, Explorer Suites and Nordic Junior Suites
- 1:00 PM: Nordic Penthouse
- 2:00 PM: Deluxe Nordic Balcony
- 3:00 PM: Nordic Balcony
When will we receive our final documents?
Your electronic documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account Booking Summary page. In addition to your electronic documents, approximately 14 to 45 days prior to your departure you will receive a package in the mail which will include your personalized embarkation tags and one red transfer sticker per guest if applicable.
Will I get seasick on an expedition ship?
Viking expedition ships are designed with the latest stabilization technology, but every person is different. With that said, please consider bringing some preventative medication with you if you are susceptible to motion sickness or discomfort. Check with your personal physician or pharmacist for specific recommendations.
My Ship
Are service animals allowed on board?
In accordance with the Americans with Disabilities Act (ADA) and similar laws in destinations where we operate, Viking allows service animals. Guests who request a service animal must provide appropriate documentation to support the request. Requests for pets or emotional support animals are denied, as per our policy. All service animals are reviewed according to ADA or applicable regulations, and only service animals that have the appropriate documentation for admittance into the countries on an itinerary are permitted on board our ships. We are aware of isolated instances of improper behavior from service animals in public areas on board our ships. We have updated our policies accordingly to ensure such incidents do not happen in the future.
Are there refrigerators in individual staterooms?
On board our Viking expedition ships, each stateroom is equipped with a minibar. Your stateroom category will determine whether your minibar is replenished daily with drinks and snacks. Purified water is provided in all staterooms and refilled daily. A full listing of amenities by stateroom category can be found on each ship page.
Can I see wildlife easily from the ship?
Yes. There are a wide variety of locations for wildlife viewing from the ship. Every room is an observation room with floor-to-ceiling, distortion-free windows throughout the ship and outdoor venues.
Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?
Yes. Get to know your Viking ship a little better by taking our virtual 360° tour of the ship’s public spaces and staterooms.
Do you have a submarine?
Yes. On board expedition ships sailing our polar, Great Lakes, South America and Longitudinal World Cruise itineraries are two 6-seater submarines custom-designed to explore underwater in various regions. Trips are approximately 1 hour in total length (30 minutes underwater, plus time to embark and disembark) and never deeper than 300 meters. Submarine dives are part of our optional excursion program and available for viewing, before your departure, in the My Viking Journey portal. Guests can make a reservation for a Submarine Dive briefing ahead of their departure and must attend a safety briefing on board prior to the dive. Date and time will be confirmed on board and a charge of $499 USD per person will be added to guests’ onboard account once the dive time is assigned. Please note, if a confirmed guest cancels less than 48 hours prior to a scheduled dive, a $299 USD cancellation fee may apply. Submarines may not be available or allowed to be deployed on all itineraries.
Viking piloted submarines feature and employ a multitude of safety systems and built-in redundancies in case of failures. Submarine Pilots and Surface Officers receive training that exceeds all recommended industry standards, and each submarine has been certified by DNV, one of the world's leading maritime classification bodies. Each of our Expedition ships carries equipment on board for the unlikely event that the recovery of a submersible from under water should be necessary.
Learn more about our expedition equipment.
Viking piloted submarines feature and employ a multitude of safety systems and built-in redundancies in case of failures. Submarine Pilots and Surface Officers receive training that exceeds all recommended industry standards, and each submarine has been certified by DNV, one of the world's leading maritime classification bodies. Each of our Expedition ships carries equipment on board for the unlikely event that the recovery of a submersible from under water should be necessary.
Learn more about our expedition equipment.
Do you have helicopters?
No. We do not have helicopters on board. Learn more about what Expedition Equipment we have available for exploring on our polar, Great Lakes and Grand Journeys itineraries.
Do you have kayaks?
Yes. We do have kayaks on board expedition ships sailing our polar, Great Lakes, South America and Longitudinal World Cruise itineraries. We have a fleet of custom designed, easy to operate 2-seater kayaks that feature a pedal system which lets you glide through the water hands-free, maximizing your photo opportunities. (Optional paddles are available, and the seat can be removed and reconfigured for a single guest if requested.)
Learn more about what Expedition Equipment we have available.
Learn more about what Expedition Equipment we have available.
Do you have RIBs or other landing vessels?
Each of our expedition ships has two 12-seat oceangoing Special Operation Boats (next generation RIBs-Rigid Inflatable Boats) that feature twin water jet propulsion, individually suspended seats and the unique ability to convert the open seating into an enclosed cabin—all industry leading features. Our expedition ships also have a fleet of Zodiacs and kayaks.
Learn more about what Expedition Equipment we have available.
Learn more about what Expedition Equipment we have available.
Do you have Zodiacs?
Yes. We have a fleet of military Pro Zodiacs on board our expedition ships sailing polar, Great Lakes, South America and Longitudinal World Cruise itineraries.
Learn more about what Expedition Equipment we have available.
Learn more about what Expedition Equipment we have available.
How will I board expedition landing crafts and will it be easy to do so?
Landing craft will be easily accessible for our guests. Embarkation onto our expedition ships will take place either from the midship area and/or The Hangar depending on the type of craft and weather conditions.
Is my stateroom furnished with amenities that I do not need to pack?
All stateroom bathrooms are equipped with premium bath toiletries. A hair dryer is also provided, and irons are available in the complimentary self-service launderettes. Depending on your stateroom category, laundry, pressing and shoe shine services may be complimentary. If your stateroom category does not include these services, they may be purchased for a modest fee. A full listing of amenities by stateroom category can be found on each ship page.
Is the ship nonsmoking?
Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.
For Polar expeditions, smoking is not allowed on shore in Antarctica, the Arctic or some Chilean Fjords. Check with the expedition team if you have any questions.
For Polar expeditions, smoking is not allowed on shore in Antarctica, the Arctic or some Chilean Fjords. Check with the expedition team if you have any questions.
Is the ship too big to land or get into the areas that I want to see in the polar regions and the Great Lakes?
These vessels are optimally designed for expedition voyages—small enough to maneuver nimbly yet large enough to offer extremely comfortable sailing. At every landing, guests will have the opportunity to venture on shore, weather permitting.
Is there a library on board?
Yes. On board Viking ocean and expedition ships, the Library is located in The Living Room, and has selections specially curated by London bookseller Heywood Hill to enrich and enhance your journey.
Learn more about our curated libraries and recommended reading or visit the Ships section for deck plans and details.
Learn more about our curated libraries and recommended reading or visit the Ships section for deck plans and details.
Is there a pool?
On board Viking expedition ships, there are three different temperature pools, including an indoor-outdoor swim-through pool and a retractable dome.
Visit the Ships section for deck plans and details.
Visit the Ships section for deck plans and details.
Is there a theater on board?
On board Viking expedition ships is The Aula, our auditorium for lectures, presentations and films. This unique space features a 4K laser-projected screen which retracts to expose floor-to ceiling windows and 270° views.
Visit the Ships section for deck plans and details.
Visit the Ships section for deck plans and details.
Is there internet access on board the ship? Are there computers, or should I bring my laptop?
Our expedition ships offer free Wi-Fi. You may use your personal device or one of the ship’s computers. Our connection relies on a VSAT satellite terminal—the best possible solution for voyages at sea. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. Please note that satellite signal interruptions are more common at the higher latitudes of the polar regions. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that you download your content prior to your journey and limit large uploads/downloads and live streaming, as bandwidth will affect your service and cannot be guaranteed. We will be happy to help you with your device settings when you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience. Please remember that you will likely be able to access standard Wi-Fi and data roaming services on shore in most of the towns and cities you visit.
We need twin beds; is this possible?
Most staterooms have beds that can be set up separated or together. Please inform us of your bed configuration preference so we can make sure your stateroom is set up properly when you arrive. Visit the Stateroom Preferences tab under the Onboard Experience section in your My Viking Journey account to update this online.
We plan to go a few days early and then make our way to the ship. Can you please provide the docking location?
Approximately two weeks prior to departure, your travel documents will be e-mailed to you with this information. In addition, Viking is pleased to offer a selection of local extensions before and after your departure. Pre & Post Cruise Extensions are listed on each itinerary page or you may visit the Extensions page in your My Viking Journey account upon booking for additional details.
What common spaces and design features are there on the expedition ships?
The same elegant Scandinavian design of our Viking ocean ships is carried through on our expedition ships. You will find the following areas on our expedition ships that are similar to our ocean ships: the World Café, The Restaurant, the Aquavit Bar and Terrace, the Nordic Spa, Fitness Center, Mamsen’s, the Explorers’ Lounge, Living Room, Manfredi’s and Guest Services.
You will also find expedition-specific spaces that will enhance your experience on shore and on board, including: The Aula, Finse Terrace, Expedition Central, the Bow, the Shelter, the Living Room, the Library and Explorers’ Lounge. Learn more about our serene Scandinavian spaces or visit the Ships section for deck plans and details.
You will also find expedition-specific spaces that will enhance your experience on shore and on board, including: The Aula, Finse Terrace, Expedition Central, the Bow, the Shelter, the Living Room, the Library and Explorers’ Lounge. Learn more about our serene Scandinavian spaces or visit the Ships section for deck plans and details.
What equipment is available for exploring in the polar regions and the Great Lakes? Will I be provided with binoculars, a jacket or other gear, or do I need to buy my own?
The Viking Expedition Kit has everything you need for your adventure. You will have access to boots, binoculars, waterproof pants and a suggested packing list. For specific excursions, specialty items like trekking poles, snowshoes and skis are available as part of our Viking Excursion Gear; however, you should bring your own camera. If your journey includes a visit to the polar regions of Antarctica or the Arctic, you will receive a complimentary Viking Expedition Jacket to keep as a memento of your trip. Guests on non-polar itineraries will not have jackets available for use. Guests should bring their own winter coat, as needed, based on destinations visited and time of year. Learn more about the expedition equipment available on board.
What is a Nordic Balcony?
A Nordic Balcony is a floor-to-ceiling balcony concept that is designed to bring the beauty of the outdoors into the comfort of your room, allowing you to truly explore the world in comfort. The balcony is not traditional, but provides you with a choice of how you would like to experience your destination. You may leave it closed as a "wintergarden" and enjoy the breathtaking views, or you can open your room up to the outdoors—the top half of your sash window retracts, transforming your stateroom into a sheltered al fresco observation platform—and experience the fresh air and sounds of nature. Learn more about the design of our Nordic Balcony Staterooms & Suites.
What is the electrical voltage in the staterooms?
On board our Viking expedition ships, you will find both 110V and 220V electrical outlets in your stateroom. All outlets are European style (2-pin) with a ground, except for two US 110V sockets above the desk and one US 110V socket on each side of the bed; there are no UK 3-pin sockets. Should you need an adapter, they are available for sale in the onboard shop or can be found at most electronics or travel stores. (If you are staying in a hotel for part of your journey, you will want the appropriate adapter for that country as well.) In your stateroom, you will also find several USB ports to charge cell phones and tablets; be sure to bring the appropriate cable with you. Most modern electronic devices can accommodate different electrical currents, so you probably will not need a current converter; exceptions to this include curling irons and other appliances that produce heat. Hair dryers are provided on board.
Which Viking ships travel to the polar regions?
Viking Octantis and Viking Polaris sail to Antarctica and the Arctic.
Will I be able to watch TV in my stateroom?
All staterooms have a color television with a selection of live TV channels, including news, sports and finance channels, on-demand movies and in-house programming. Because satellite coverage is dependent on weather conditions and location, there may be times when programming is temporarily unavailable.
A full listing of amenities by stateroom category can be found on each ship page.
A full listing of amenities by stateroom category can be found on each ship page.
My Trip and Documents
Are foreign transaction fees charged on pre-departure costs?
Some Australian and New Zealand credit card companies may impose a Foreign Transaction Fee even when your transaction is denominated in Australian dollars. This is an arbitrary fee that occurs in a small number of cases and is retained entirely by the credit card-issuing bank. If a Foreign Transaction Fee is applied by your Australian or New Zealand bank on pre-departure costs, Viking will reimburse the fee to your nominated bank account upon receipt of your statement for verification within 90 days of the transaction. To avoid foreign transaction fees, you may pay via EFT or with American Express. To submit a fee reimbursement claim, complete the Foreign Transaction Fee form, or email your claim details to ftf_anz@viking.com.
Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?
Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. On board, luggage must be stored in the guest’s stateroom.
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. A list of examples of items that are prohibited on board is available below. These and other similar items will be confiscated or discarded, at our discretion, upon being found. You may also download our Prohibited Items List (PDF).
Prohibited Items
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. A list of examples of items that are prohibited on board is available below. These and other similar items will be confiscated or discarded, at our discretion, upon being found. You may also download our Prohibited Items List (PDF).
Prohibited Items
- All firearms (working, nonfiring, replicas or imitations) and all types of ammunition
- Flammable liquids and explosives, including lighter fluid, flares, torch lighters, gasoline and fireworks
- Illegal drugs, including CBD oil, marijuana and medical marijuana in any form regardless of any local, state or other laws which might permit use or possession of marijuana in your place of residence. All such drugs are prohibited onboard Norwegian flagged ships.
- Sharp Objects, including knives and scissors if the blade is longer than 3 inches or 7.6 cm
- Any form of non-lethal or less-lethal weapon (BB guns, airsoft guns, pellet guns, paint ball guns, CO2 pistols, stun guns, tasers, or any electroshock devices)
- Cricket or archery bows & arrows; crossbows; darts; diver's spear guns or spears; catapults; bats, hockey sticks, laser pointers etc.
- Axes, ice picks, scalpels or cleavers
- Martial arts or self-defense gear (pepper spray, knuckle-dusters, tear gas, rice flails, clubs, nightsticks, batons, etc.) and handcuffs or other restraining devices
- Items with open flames such as candles or incense, hookahs and water hookah pipes
- Coffee makers, clothes irons, heating pads (corded or battery operated), hot plates or any other electrical device that produces heat (including, steam irons, heating kettles, electrical air humidifiers & refreshers)
- Hazardous chemicals, including bleach and paint
- Extension cords (USB and laptop charging cables are exempt)
- Damaged, defective, recalled, or spare lithium batteries, and high-capacity lithium battery packs not associated with personal consumer electronic devices
- HAM radios
- Aerial drones are not allowed to be operated from the ship at any time
- Portable surge protectors, surge-protected power strips, and travel adapters incorporating surge suppression features
- Compressed gas cylinders, bottles and tanks, including propane/LPG cylinders, SCUBA diving cylinders, compressed air cylinders, CO₂ cylinders and industrial gas cylinders
- Inversion Tables and Hoyer Lifts
- Cigar cutters
- Disposable razors
- Knitting needles
- Crochet hooks
- Knives or scissors (if the blade is shorter than 3 inches or 7.6 cm)
- Nail files & clippers
- Tweezers
- Syringes for medical use
- Umbrellas
- Hair dryers, curling irons and straightening irons
Are transfers included?
Transfers are included with Viking Air purchase. For Antarctica itineraries, transfers will be included from your hotel to your charter flight and your flight to your ship.
Can I make payments toward my booking balance in My Viking Journey?
No, we don’t currently have an online payment facility. Please call our reservations office at 138 747 (AU) or 0800 447 913 (NZ) for details on how to make payments.
Do I need a visa to travel with Viking?
Requirements may vary and can change at any time. All guests should seek advice from their respective embassy, consulate or travel advisor to determine which documents are needed for their specific Viking voyage. Please be sure to obtain and carefully review all your required documents for accuracy prior to departure to avoid delays, denied boarding/entry or additional cost.
General visa information is available on the Resources tab of each itinerary. In order to assist with visa services for AU citizens travelling internationally, Viking has contracted CIBT, whose representatives will facilitate the visa process for Viking guests for a fee. Visit https://cibtvisas.com.au for more information regarding visas for your voyage. For our NZ guests, Viking works with Visa Assist & Exotic Holidays; please visit www.vassist.co.nz for more information.
Guests traveling to the United States of America require an ESTA; visit https://esta.cbp.dhs.gov/esta for more information. For guests traveling to Canada, the eTA is only required for arrival by aircraft; visit http://canada.ca/eTa for more information. Entry into Canada by land or cruise ship does not require the eTA even if final disembarkation is in Canada.
From 8 January 2025, Australia and New Zealand guests will require an ETA to travel to the UK. Applications can be made from 27 November 2024; visit www.gov.uk for more information.
Guests who hold a passport for a country other than the Australia and New Zealand should contact their respective embassy, consulate or travel agent to determine whether visas are required for their voyage.
General visa information is available on the Resources tab of each itinerary. In order to assist with visa services for AU citizens travelling internationally, Viking has contracted CIBT, whose representatives will facilitate the visa process for Viking guests for a fee. Visit https://cibtvisas.com.au for more information regarding visas for your voyage. For our NZ guests, Viking works with Visa Assist & Exotic Holidays; please visit www.vassist.co.nz for more information.
Guests traveling to the United States of America require an ESTA; visit https://esta.cbp.dhs.gov/esta for more information. For guests traveling to Canada, the eTA is only required for arrival by aircraft; visit http://canada.ca/eTa for more information. Entry into Canada by land or cruise ship does not require the eTA even if final disembarkation is in Canada.
From 8 January 2025, Australia and New Zealand guests will require an ETA to travel to the UK. Applications can be made from 27 November 2024; visit www.gov.uk for more information.
Guests who hold a passport for a country other than the Australia and New Zealand should contact their respective embassy, consulate or travel agent to determine whether visas are required for their voyage.
Do I need travel protection?
We recommend that you take out suitable travel and/or flight insurance before your travel. Viking is not responsible for any costs incurred due to medical issues. Proof of travel insurance for the preview booking period must be submitted by the pay-in-full due date.
For guests participating in a Viking Expeditions journey to the Arctic or Antarctica, it is strongly recommended that each guest also have Medical Evacuation Insurance coverage for a minimum of $250,000. Expedition voyages take passengers and crew to locations where there are limited or no medical facilities. We visit many remote locations with uneven or slippery terrain, via landing boats where assistance is unavailable.
Viking works with nib Travel Insurance as a travel insurance provider. To assist with your planning, we have included a link below where you have the option to obtain a travel insurance quote directly from nib, or alternatively you're also free to use any other provider of your choosing.
Travel insurance for Australian & New Zealand residents.
For guests participating in a Viking Expeditions journey to the Arctic or Antarctica, it is strongly recommended that each guest also have Medical Evacuation Insurance coverage for a minimum of $250,000. Expedition voyages take passengers and crew to locations where there are limited or no medical facilities. We visit many remote locations with uneven or slippery terrain, via landing boats where assistance is unavailable.
Viking works with nib Travel Insurance as a travel insurance provider. To assist with your planning, we have included a link below where you have the option to obtain a travel insurance quote directly from nib, or alternatively you're also free to use any other provider of your choosing.
Travel insurance for Australian & New Zealand residents.
Do I need travel protection?
For guests participating in a Viking Expeditions journey, it is strongly recommended that each guest obtain suitable travel and/or flight insurance before your travel. Viking is not responsible for any costs incurred due to medical issues. Proof of travel insurance for the preview booking period must be submitted by the pay-in-full due date.
For guests participating in a Viking Expeditions journey to the Arctic or Antarctica, it is strongly recommended that each guest also have Medical Evacuation Insurance coverage for a minimum of $250,000. Expedition voyages take passengers and crew to locations where there are limited or no medical facilities. We visit many remote locations with uneven or slippery terrain, via landing boats where assistance is unavailable. Although our onboard medical center has basic medications and equipment and is staffed by a qualified physician and nurse, medical evacuation may be difficult or impossible.
For guests participating in a Viking Expeditions journey to the Arctic or Antarctica, it is strongly recommended that each guest also have Medical Evacuation Insurance coverage for a minimum of $250,000. Expedition voyages take passengers and crew to locations where there are limited or no medical facilities. We visit many remote locations with uneven or slippery terrain, via landing boats where assistance is unavailable. Although our onboard medical center has basic medications and equipment and is staffed by a qualified physician and nurse, medical evacuation may be difficult or impossible.
How can I make sure I do not introduce non-native species into the delicately balanced polar regions such as Antarctica?
Before leaving home, inspect all luggage, equipment and clothing for dirt and organic material and be sure to pack only clean clothing. We will also enact a number of measures—including vacuuming equipment prior to our first field landing and implementing biosecurity stations before and after every field landing—in order to minimize the chance of introducing non-native species and microbes between sites. Additional information on how to protect the area we visit will be sent to all guests via email prior to their departure.
How can I send a Bon Voyage gift to a Viking guest?
Send your friends or loved ones off in style with a Bon Voyage gift delivered directly to their stateroom. You can order a gift for delivery on board to celebrate a birthday, anniversary or special occasion. Our Bon Voyage gift packages include delightful surprises, such as champagne, wine, chocolate-dipped strawberries and more.
I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?
The Guest Information Form (GIF) enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person traveling in your party as soon as possible. If you have not already done so, you can fill out the form online in the My Viking Journey portal under the Guest Documents section.
Is a medical form necessary?
For itineraries that travel to the Arctic and Antarctica, every guest must submit a completed Medical Assessment form and ensure their doctor completes and submits a Health Evaluation form. This form must confirm you are in adequate medical condition for the expedition voyage and ensures our onboard physician is fully aware of any potential health problems. Both forms must be submitted at least 30 days prior to the voyage departure. Full details regarding these forms will be provided at a later date, after you have booked your voyage. For itineraries that travel to other regions, guests are not required to complete a Medical Assessment. However, an accessibility form may be required if guests request the use of medical equipment, wheelchairs or scooters. For additional information, please contact Guest Services at 138 747 (AU) or 0800 447 913 (NZ).
What happens if a guest falls ill and is determined to have contracted a communicable disease while on a Viking voyage?
We have protocols in place to minimize the spread of communicable diseases. Guests may access medical services – onboard our ocean, expedition and Mississippi ships and while on our river ships, through our partnerships with shoreside providers. Any expenses incurred associated with the illness – medical, quarantine or repatriation, etc. are the guest’s responsibility.
What is My Viking Journey?
My Viking Journey is a web portal designed exclusively for guests who have booked a voyage with Viking. If you have a Viking booking number, you can create an account anytime to customize and manage your upcoming journey. Browse and book shore excursions and spa treatments; make alternative restaurant reservations; get answers to your top questions; access and print visa applications and travel itineraries; complete your Guest Information Form; view air services and flight details; and manage your daily schedule in your personalized calendar. You can enhance your trip with our Silver Spirits Beverage Package, gain peace of mind with the Travel Protection Plan and make easy online payments.
What is included in my Viking Expeditions fare?
Viking Inclusive Value—We Include More Features & Services Than Others:
- Keepsake Viking Expedition Jacket (polar itineraries only)
- All Viking excursion gear needed for any relevant excursions
- A minimum of one shore excursion per landing day; there may two on some days
- All onboard restaurants and 24-hour room service
- Beer, wine and soft drinks with meals
- Onboard Wi-Fi (connection speed may vary)
- Port charges (if applicable)
- Charter flights to/from Ushuaia on Antarctica itineraries
- Hotel night in Buenos Aires on inbound leg to Ushuaia on relevant Antarctica itineraries
- All onboard tipping and gratuities
What is the cancellation policy for my booked shore excursions?
- In order to ensure quality guides and sufficient transportation, we must provide the tour operator with guest counts at least two days in advance. Therefore, no refunds will be given within two days of any shore excursion.
- Tours require minimum participation levels to operate so please sign up as early as possible.
- Tours operate rain or shine.
- Online booking and cancellations will close seven days before your ship sets sail.
- During this seven-day pre-sail period, you can cancel items by calling us.
- Once you arrive on board, you will have the ability to manage your shore excursions again, with one exception—all shore excursions that occur during the first two days of sailing will be non-refundable.
- Please note, whether an optional tour is booked through the My Viking Journey portal or on board, refunds are only processed on board and will be applied as a credit toward your shipboard account balance. Should you have a negative balance at the end of your voyage, the refund toward your credit card will be processed on board. Please allow 14 business days for this to reflect on your statement.
What is Viking's cancellation policy?
Cancellation charges vary based on days prior to departure. Please refer to the Booking and Sale Terms & Conditions for further details.
What is your single supplement?
On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking voyages. With Viking Inclusive Value, we offer you great value every day, in a category that will fit all your travel needs.
When does Viking travel to the polar regions?
We travel to Antarctica from November-February and the Arctic from late June-September.
When is disembarkation?
Disembarkation begins after the ship has docked in the port and after all customs and immigration formalities have been successfully completed. The times will vary due to the specific immigration and customs procedures in the specific port.
When is embarkation?
Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:
- 11:00 AM: Owner’s Suite, Explorer Suites and Nordic Junior Suites
- 1:00 PM: Nordic Penthouse
- 2:00 PM: Deluxe Nordic Balcony
- 3:00 PM: Nordic Balcony
When will we receive our final documents?
Your electronic documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account Booking Summary page. In addition to your electronic documents, approximately 14 to 45 days prior to your departure you will receive a package in the mail which will include your personalized embarkation tags and one red transfer sticker per guest if applicable.
Why is travel insurance important for voyages to Antarctica and the Arctic?
Voyages to Antarctica and the Arctic present unique and unpredictable challenges due to their remote and extreme environments. Travel insurance provides protection against unexpected disruptions, ensuring you are prepared for such events and provides peace of mind throughout your journey. It is strongly recommended that every guest purchase travel insurance for their voyage to a polar region.
Below are some examples of the types of unexpected situations which can impact a polar voyage:
Below are some examples of the types of unexpected situations which can impact a polar voyage:
- Extreme Conditions: Antarctica and the Arctic are some of the most unpredictable environments on Earth. Environmental factors such as weather, water conditions, icy landscapes and unique ecosystems may affect travel and excursion schedules. Minor illnesses or injuries may impact your ability to participate in rigorous or physically demanding activities, limiting your polar experience.
- Emergency Medical Expenses: In the event of illness or injury, medical facilities on our ships are available, but limited. Travel insurance can provide coverage for medical emergencies due to unexpected health illnesses or medical conditions, including consultations, treatments, medications and hospital stays.
- Medical Evacuation: In the event of a serious illness or injury, medical evacuation from these polar regions can be exceptionally expensive and logistically complex. Travel insurance can protect you from the high cost associated with emergency medical evacuation by air or sea.
- Peace of Mind: Your voyage to Antarctica/the Arctic may be a once in a lifetime experience. Travel insurance allows you to focus on enjoying your journey without worrying about unexpected financial burdens. It safeguards your investment and well-being by covering unforeseen circumstances that could arise before or during your voyage.
Air
Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?
Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. On board, luggage must be stored in the guest’s stateroom.
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. A list of examples of items that are prohibited on board is available below. These and other similar items will be confiscated or discarded, at our discretion, upon being found. You may also download our Prohibited Items List (PDF).
Prohibited Items
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. A list of examples of items that are prohibited on board is available below. These and other similar items will be confiscated or discarded, at our discretion, upon being found. You may also download our Prohibited Items List (PDF).
Prohibited Items
- All firearms (working, nonfiring, replicas or imitations) and all types of ammunition
- Flammable liquids and explosives, including lighter fluid, flares, torch lighters, gasoline and fireworks
- Illegal drugs, including CBD oil, marijuana and medical marijuana in any form regardless of any local, state or other laws which might permit use or possession of marijuana in your place of residence. All such drugs are prohibited onboard Norwegian flagged ships.
- Sharp Objects, including knives and scissors if the blade is longer than 3 inches or 7.6 cm
- Any form of non-lethal or less-lethal weapon (BB guns, airsoft guns, pellet guns, paint ball guns, CO2 pistols, stun guns, tasers, or any electroshock devices)
- Cricket or archery bows & arrows; crossbows; darts; diver's spear guns or spears; catapults; bats, hockey sticks, laser pointers etc.
- Axes, ice picks, scalpels or cleavers
- Martial arts or self-defense gear (pepper spray, knuckle-dusters, tear gas, rice flails, clubs, nightsticks, batons, etc.) and handcuffs or other restraining devices
- Items with open flames such as candles or incense, hookahs and water hookah pipes
- Coffee makers, clothes irons, heating pads (corded or battery operated), hot plates or any other electrical device that produces heat (including, steam irons, heating kettles, electrical air humidifiers & refreshers)
- Hazardous chemicals, including bleach and paint
- Extension cords (USB and laptop charging cables are exempt)
- Damaged, defective, recalled, or spare lithium batteries, and high-capacity lithium battery packs not associated with personal consumer electronic devices
- HAM radios
- Aerial drones are not allowed to be operated from the ship at any time
- Portable surge protectors, surge-protected power strips, and travel adapters incorporating surge suppression features
- Compressed gas cylinders, bottles and tanks, including propane/LPG cylinders, SCUBA diving cylinders, compressed air cylinders, CO₂ cylinders and industrial gas cylinders
- Inversion Tables and Hoyer Lifts
- Cigar cutters
- Disposable razors
- Knitting needles
- Crochet hooks
- Knives or scissors (if the blade is shorter than 3 inches or 7.6 cm)
- Nail files & clippers
- Tweezers
- Syringes for medical use
- Umbrellas
- Hair dryers, curling irons and straightening irons
Do I need travel protection?
For guests participating in a Viking Expeditions journey, it is strongly recommended that each guest obtain suitable travel and/or flight insurance before your travel. Viking is not responsible for any costs incurred due to medical issues. Proof of travel insurance for the preview booking period must be submitted by the pay-in-full due date.
For guests participating in a Viking Expeditions journey to the Arctic or Antarctica, it is strongly recommended that each guest also have Medical Evacuation Insurance coverage for a minimum of $250,000. Expedition voyages take passengers and crew to locations where there are limited or no medical facilities. We visit many remote locations with uneven or slippery terrain, via landing boats where assistance is unavailable. Although our onboard medical center has basic medications and equipment and is staffed by a qualified physician and nurse, medical evacuation may be difficult or impossible.
For guests participating in a Viking Expeditions journey to the Arctic or Antarctica, it is strongly recommended that each guest also have Medical Evacuation Insurance coverage for a minimum of $250,000. Expedition voyages take passengers and crew to locations where there are limited or no medical facilities. We visit many remote locations with uneven or slippery terrain, via landing boats where assistance is unavailable. Although our onboard medical center has basic medications and equipment and is staffed by a qualified physician and nurse, medical evacuation may be difficult or impossible.
What if my luggage is damaged or lost on arrival?
Should your luggage get damaged or lost, file a report with your airline before you leave the airport baggage claim area. In the event that you are delayed in leaving the baggage claim area, you may call the ship number listed in your Cruise Documents to adjust your airport transfer time.
What is a flight deviation?
Some guests arrange their flight itinerary so that it deviates from the dates and location of their cruise or cruise tour. They may choose to arrive in a destination before their cruise, stay longer in a destination after their cruise, or change their arrival or return destination city. Any of these adjustments to their flight itinerary is considered a flight deviation.
Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.
Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.
What is a stopover?
Also called a long layover, a stopover in your flight itinerary means that you opt to stay a day or more in a layover city before proceeding to your final destination.
Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.
Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.
What is my Airline Booking number?
When you receive your flight itinerary, you will be given a 6-character record locator for each flight. This reference number is considered your Airline Booking number and can be used to view or confirm your flight details with the airline directly. In most cases, you will need your Airline Booking number to check-in for your flight on the airline’s website.
What should I pack in my carry-on?
We advise you carry on: valuables; medications in original, labeled containers; glasses/contacts, etc.; important papers (passport, insurance, medical records), Cruise Documents, emergency contact information; and cameras, memory cards and batteries.
What should I pack in my luggage?
We suggest you pack comfortable walking shoes, dressier shoes, a collapsible umbrella/lightweight rain gear; items you can layer like lightweight jackets/sweaters; sunglasses, a sun hat/visor, sunscreen; and toiletries including a travel-size hand sanitizer. Depending on the season and destination, you may also want to add mosquito repellent or a warm coat, gloves and water-resistant footwear. To visit religious sites, ensure you have modest clothing that covers your knees and shoulders, or you may be denied entry.
Why is travel insurance important for voyages to Antarctica and the Arctic?
Voyages to Antarctica and the Arctic present unique and unpredictable challenges due to their remote and extreme environments. Travel insurance provides protection against unexpected disruptions, ensuring you are prepared for such events and provides peace of mind throughout your journey. It is strongly recommended that every guest purchase travel insurance for their voyage to a polar region.
Below are some examples of the types of unexpected situations which can impact a polar voyage:
Below are some examples of the types of unexpected situations which can impact a polar voyage:
- Extreme Conditions: Antarctica and the Arctic are some of the most unpredictable environments on Earth. Environmental factors such as weather, water conditions, icy landscapes and unique ecosystems may affect travel and excursion schedules. Minor illnesses or injuries may impact your ability to participate in rigorous or physically demanding activities, limiting your polar experience.
- Emergency Medical Expenses: In the event of illness or injury, medical facilities on our ships are available, but limited. Travel insurance can provide coverage for medical emergencies due to unexpected health illnesses or medical conditions, including consultations, treatments, medications and hospital stays.
- Medical Evacuation: In the event of a serious illness or injury, medical evacuation from these polar regions can be exceptionally expensive and logistically complex. Travel insurance can protect you from the high cost associated with emergency medical evacuation by air or sea.
- Peace of Mind: Your voyage to Antarctica/the Arctic may be a once in a lifetime experience. Travel insurance allows you to focus on enjoying your journey without worrying about unexpected financial burdens. It safeguards your investment and well-being by covering unforeseen circumstances that could arise before or during your voyage.
Will I need a passport?
You should have a valid passport with an expiration date at least six months after your trip return date. It is very important that your full name on your air booking matches your passport exactly or you may be denied boarding. To learn more about the travel documents required for your voyage, visit the Resources tab for your itinerary on vikingcruises.com.
Viking is not responsible for obtaining visas nor for advising guests of passport, visa or other immigration requirements, so be sure to verify what is needed for your travels.
Viking is not responsible for obtaining visas nor for advising guests of passport, visa or other immigration requirements, so be sure to verify what is needed for your travels.
Life On Board
Are service animals allowed on board?
In accordance with the Americans with Disabilities Act (ADA) and similar laws in destinations where we operate, Viking allows service animals. Guests who request a service animal must provide appropriate documentation to support the request. Requests for pets or emotional support animals are denied, as per our policy. All service animals are reviewed according to ADA or applicable regulations, and only service animals that have the appropriate documentation for admittance into the countries on an itinerary are permitted on board our ships. We are aware of isolated instances of improper behavior from service animals in public areas on board our ships. We have updated our policies accordingly to ensure such incidents do not happen in the future.
Can I bring alcoholic and other beverages on board?
Guests may bring alcohol and beverages with them and purchase alcohol ashore at destinations that sell alcohol. Alcohol can be consumed in the guest’s stateroom or in public spaces, including the restaurants. There is no corkage fee.
Can I upgrade the complimentary beverages?
Yes. Viking offers complimentary inclusive wines, beers and soft drinks with onboard lunches and dinners, plus assorted hot teas and coffees that are available 24 hours a day.
For those who would like to upgrade, we offer the Silver Spirits Beverage Package. For only $41 AUD per night, enjoy unlimited beverages in all onboard venues, bars and lounges anytime throughout the duration of your voyage. The package includes our house champagne, wine and beers by the glass, plus select wines by the glass, cocktails, aperitifs, well drinks, mixers/long drinks, a selection of upgraded whiskeys and soft drinks, up to $18 USD each. Silver Spirits also includes the Chef's Table premium wine pairing, complimentary access to standard tasting events, a 50% discount for premium tasting events and a 30% discount on premium beverages, including bottles of wine. You may purchase the package prior to sailing in the My Viking Journey portal under the Dining & Beverage page, or once you are on board. Our guests on Longitudinal World Cruise and Pole to Pole voyages to Antarctica and the Arctic receive a complimentary Silver Spirits Beverage package.
Please note you must be 21 years of age or older to purchase and consume alcoholic beverages. Both guests in a stateroom must purchase the package for the full length of the voyage in order for it to be valid.
For those who would like to upgrade, we offer the Silver Spirits Beverage Package. For only $41 AUD per night, enjoy unlimited beverages in all onboard venues, bars and lounges anytime throughout the duration of your voyage. The package includes our house champagne, wine and beers by the glass, plus select wines by the glass, cocktails, aperitifs, well drinks, mixers/long drinks, a selection of upgraded whiskeys and soft drinks, up to $18 USD each. Silver Spirits also includes the Chef's Table premium wine pairing, complimentary access to standard tasting events, a 50% discount for premium tasting events and a 30% discount on premium beverages, including bottles of wine. You may purchase the package prior to sailing in the My Viking Journey portal under the Dining & Beverage page, or once you are on board. Our guests on Longitudinal World Cruise and Pole to Pole voyages to Antarctica and the Arctic receive a complimentary Silver Spirits Beverage package.
Please note you must be 21 years of age or older to purchase and consume alcoholic beverages. Both guests in a stateroom must purchase the package for the full length of the voyage in order for it to be valid.
Can you accommodate disabled guests? What about the shore excursions?
Viking welcomes disabled guests; however, guests must realize there are inherent risks associated with traveling on board ships that are unique to cruise travel. For people who are ill, or have a mental or physical disability or impairment, the risks can be more significant. Guests must be able to independently move around the ship in case of an emergency or rough seas, deal with the lack of immediate access to medical services in certain parts of the world, and acknowledge that access to some areas of the ship and ports of call may be limited or impossible. Shore excursions may require the ability to embark and debark Zodiac and Special Operation boats, walk on icy and snowy surfaces, up and down inclines, and traverse difficult terrain, as well as go up and down stairs. We reserve the right to determine whether a guest is fit to travel and to deny boarding in the event that a guest represents a risk to themselves or to the safety and well-being of those on board the ship.
When you make your reservation, please advise us of any disability that will require special attention while sailing on a Viking cruise and provide a completed Fit to Travel Form along with a physician’s letter. Should you have any medical, physical or other special needs, check the fleet information on our website to gain an understanding of the layout and accessible features of the Expedition ships and contact a Viking Expert at 138 747 (AU) or 0800 447 913 (NZ) directly with additional questions and to obtain a copy of our policy statement.
When you make your reservation, please advise us of any disability that will require special attention while sailing on a Viking cruise and provide a completed Fit to Travel Form along with a physician’s letter. Should you have any medical, physical or other special needs, check the fleet information on our website to gain an understanding of the layout and accessible features of the Expedition ships and contact a Viking Expert at 138 747 (AU) or 0800 447 913 (NZ) directly with additional questions and to obtain a copy of our policy statement.
Can you accommodate my dietary requirements?
In most cases, we can. Every meal has vegetarian options and the chefs will make reasonable efforts to accommodate special requests. Guests requiring special meals (low salt, diabetic, gluten-free or low cholesterol) should alert us 90 days prior to departure over the phone at 138 747 (AU) or 0800 447 913 (NZ) or online on the Dietary Restrictions page in your My Viking Journey account. Guests should also inform the Maître d’ when on board.
While we take steps to minimize the risk of cross contamination, we cannot guarantee an allergen-free kitchen.
While we take steps to minimize the risk of cross contamination, we cannot guarantee an allergen-free kitchen.
Do you have laundry services?
Yes. You will have the use of a complimentary washer and dryer during your time on board. Irons and ironing boards are also available free of charge. Depending on your stateroom category, laundry, pressing and shoe shine services may be complimentary. A full listing of amenities by stateroom category can be found on each ship page.
How will payments on board be handled?
Although most services are included in your cruise fare, discretionary purchases will be charged to your shipboard account. These accounts, along with all prices and currency on board the ship, are in US dollars and may be settled in cash or with a major credit card before disembarking the ship; traveler’s checks are not accepted.
Is the ship nonsmoking?
Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.
For Polar expeditions, smoking is not allowed on shore in Antarctica, the Arctic or some Chilean Fjords. Check with the expedition team if you have any questions.
For Polar expeditions, smoking is not allowed on shore in Antarctica, the Arctic or some Chilean Fjords. Check with the expedition team if you have any questions.
Is there a doctor on board?
Yes. We have a physician and a nurse on board all expedition ships. The doctor is available at any time in case of emergency.
Is there a fee associated with the alternative restaurants?
With Viking Inclusive Value, there is no additional charge should you wish to dine in one of our alternative restaurants, Manfredi's Italian Restaurant and The Restaurant. Reservations are required and can be made prior to sailing in the My Viking Journey portal or on board during your voyage.
Is there internet access on board the ship? Are there computers, or should I bring my laptop?
Our expedition ships offer free Wi-Fi. You may use your personal device or one of the ship’s computers. Our connection relies on a VSAT satellite terminal—the best possible solution for voyages at sea. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. Please note that satellite signal interruptions are more common at the higher latitudes of the polar regions. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that you download your content prior to your journey and limit large uploads/downloads and live streaming, as bandwidth will affect your service and cannot be guaranteed. We will be happy to help you with your device settings when you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience. Please remember that you will likely be able to access standard Wi-Fi and data roaming services on shore in most of the towns and cities you visit.
Some diseases are known to spread through the air. How is the air treated on board Viking ships?
Our fleet of modern, small ocean and river ships feature independent air handling units, which means each stateroom has “fresh” external air that is not shared with other staterooms or public spaces. Just like in a hospital, we have also designed a solution to implement short-wavelength ultraviolet (or UV-C) lights and new high-density filters that will sanitize the air on our vessels. This solution will ensure that:
- 99% of viruses and bacteria in the air are killed.
- We maximize the possible number of air changes.
- We provide a risk-free solution for the crew when cleaning filters, as viruses are killed and not simply trapped in the filters.
What are your wheelchair accommodations? Do the ships have elevators?
Guests who have a disability, physical or otherwise, must travel with an able-bodied companion who can assist them as the staff is not permitted to lift guests or push wheelchairs. Guests need to provide their own wheelchairs, except in an emergency. Wheelchairs must not exceed 22" in width. For details regarding bringing a wheelchair on board, guests must complete the Accessibility Form and return to Viking no later than 30 days prior to departure. Motorized scooters are not typically suitable for international cruises and cannot be accommodated. While our ocean vessels have elevators, there may still be thresholds that could make movement difficult. Contact a Viking Expert at 138 747 (AU) or 0800 447 913 (NZ) directly with additional questions and to obtain a copy of our Accessibility Form and policy statement.
What is the cancellation policy for my booked shore excursions?
- In order to ensure quality guides and sufficient transportation, we must provide the tour operator with guest counts at least two days in advance. Therefore, no refunds will be given within two days of any shore excursion.
- Tours require minimum participation levels to operate so please sign up as early as possible.
- Tours operate rain or shine.
- Online booking and cancellations will close seven days before your ship sets sail.
- During this seven-day pre-sail period, you can cancel items by calling us.
- Once you arrive on board, you will have the ability to manage your shore excursions again, with one exception—all shore excursions that occur during the first two days of sailing will be non-refundable.
- Please note, whether an optional tour is booked through the My Viking Journey portal or on board, refunds are only processed on board and will be applied as a credit toward your shipboard account balance. Should you have a negative balance at the end of your voyage, the refund toward your credit card will be processed on board. Please allow 14 business days for this to reflect on your statement.
What is the dress code?
During the day, dress is casual including shorts, slacks or jeans, and comfortable shoes for walking tours. Swimwear, cover-ups/robes and exercise attire should be reserved for the fitness, pool and spa areas; please avoid wearing these items in other common areas of the ship. There are no “formal nights” in the evening; evening dress is “elegant casual” for all dining venues, performances and special events. On these occasions, required attire for ladies includes a dress, skirt or slacks with a sweater or blouse; for gentlemen, trousers and a collared shirt. A tie and jacket are optional; jeans are not permitted. The evening dress excludes the World Café, where the dress remains casual, including jeans and boots, after 6:00 PM.
For expeditions in the polar regions, the dress code on the ship is more casual. A detailed packing list will be provided.
For expeditions in the polar regions, the dress code on the ship is more casual. A detailed packing list will be provided.
What is the tipping policy?
From Program Director and Hotel Manager to restaurant servers and housekeeping, the onboard staff is dedicated to serving you. Gratuities are included on board. Any additional tipping is at your discretion; should you choose to tip your local guides and drivers, we recommend tipping at the end of each tour in cash. Most restaurants include service in their prices, and it is customary to round up generously for good service.
What is the Viking Service Guarantee?
We hope you love your trip from the very beginning; however, should you be dissatisfied with our service upon first check-in (hotel or on board your ship), including food, personnel or shore excursions—just notify us within 24 hours of the start of your voyage (if your first check-in is on board your ship, notify the Guest Services staff; at a hotel, contact your Viking Host). We then have 24 hours to correct the situation, and in the unlikely event a solution is not possible, you can then depart as soon as possible and we will refund 100% of your cruise price. We can assist with any departure reservations, but your return trip/alternate travel plan costs are your sole responsibility. This Service Guarantee cannot be activated or applied for acts of God, strikes or other circumstances beyond our control.
What is Viking’s position on procurement of 100% cage-free eggs?
Viking can confirm that currently 100% of our contracted global sourcing of eggs (shell and liquid) is cage-free.
What should I pack in my luggage?
We suggest you pack comfortable walking shoes, dressier shoes, a collapsible umbrella/lightweight rain gear; items you can layer like lightweight jackets/sweaters; sunglasses, a sun hat/visor, sunscreen; and toiletries including a travel-size hand sanitizer. Depending on the season and destination, you may also want to add mosquito repellent or a warm coat, gloves and water-resistant footwear. To visit religious sites, ensure you have modest clothing that covers your knees and shoulders, or you may be denied entry.
When can I book my dining reservations and spa appointments?
Your My Viking Journey account gives you all the tools necessary to tailor and personalize your complete Viking experience. You will be able to browse all dining options and spa treatments from the moment you open your account. Access to the Nordic Spa is free of charge, and we also offer a variety of services for a fee. Dining and spa booking opens for each guest based on their stateroom category, listed as follows. We will alert you when it is your time to book.
Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
- Owner’s Suite—100 days prior to sail date
- Explorer Suites—90 days prior to sail date
- Nordic Junior Suite—80 days prior to sail date
- Nordic Penthouse—70 days prior to sail date
- Deluxe Nordic Balcony—60 days prior to sail date
- Nordic Balcony—No priority reservations
Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
When can I book shore excursions?
Guests will be able to sign up for the different experiences with priority based on their stateroom category, as listed below.
Due to the flexibility required for itineraries to the Arctic and Antarctic, actual times for shore excursions and activities may change once on board. All other non-polar itineraries will allow pre-booking of both excursions and times in your My Viking Journey account. You will be able to browse all shore excursions approximately 125 days prior to your departure. Booking opens for each guest based on their stateroom category as listed above. Visit the My Viking Journey Shore Excursions page. Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
- Owner’s Suite—107 days prior to sail date
- Explorer Suites—107 days prior to sail date
- Nordic Junior Suites—97 days prior to sail date
- Nordic Penthouse—97 days prior to sail date
- Deluxe Nordic Balcony—87 days prior to sail date
- Nordic Balcony—87 days prior to sail date
Due to the flexibility required for itineraries to the Arctic and Antarctic, actual times for shore excursions and activities may change once on board. All other non-polar itineraries will allow pre-booking of both excursions and times in your My Viking Journey account. You will be able to browse all shore excursions approximately 125 days prior to your departure. Booking opens for each guest based on their stateroom category as listed above. Visit the My Viking Journey Shore Excursions page. Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
Will I get seasick on an expedition ship?
Viking expedition ships are designed with the latest stabilization technology, but every person is different. With that said, please consider bringing some preventative medication with you if you are susceptible to motion sickness or discomfort. Check with your personal physician or pharmacist for specific recommendations.
Will there be talks or presentations on board the ship?
Yes. Our Viking Expedition Team will provide daily briefings, and our Viking Resident Scientists will present enriching lectures on the flora and fauna of the area, glaciology, marine biology and other related topics. Learn more at the Expeditions Enrichment page.
Foreign Currency
Are ATMs (automated teller machines) available?
Yes. ATMs are a good source of cash domestically and overseas; however, they may or may not be conveniently located in the larger cities and may be rare in smaller towns. And your itinerary may not always allow you sufficient time to locate one. Your Guest Services staff or tour guide may be able to assist you.
Depending on itinerary, when available, ATMs dispense local currency for internationally accepted ATM cards and/or credit cards, and have a service fee. If you are planning to use ATMs, you should confirm with your bank prior to departure that your ATM/credit card and Personal Identification Number (PIN) will work abroad. Please note, limited ATMs may be available on our Arctic and Antarctic ports.
Depending on itinerary, when available, ATMs dispense local currency for internationally accepted ATM cards and/or credit cards, and have a service fee. If you are planning to use ATMs, you should confirm with your bank prior to departure that your ATM/credit card and Personal Identification Number (PIN) will work abroad. Please note, limited ATMs may be available on our Arctic and Antarctic ports.
Are foreign transaction fees charged on pre-departure costs?
Some Australian and New Zealand credit card companies may impose a Foreign Transaction Fee even when your transaction is denominated in Australian dollars. This is an arbitrary fee that occurs in a small number of cases and is retained entirely by the credit card-issuing bank. If a Foreign Transaction Fee is applied by your Australian or New Zealand bank on pre-departure costs, Viking will reimburse the fee to your nominated bank account upon receipt of your statement for verification within 90 days of the transaction. To avoid foreign transaction fees, you may pay via EFT or with American Express. To submit a fee reimbursement claim, complete the Foreign Transaction Fee form, or email your claim details to ftf_anz@viking.com.
Can I use my credit card throughout my journey?
Mastercard, Visa and American Express are accepted in major shops, restaurants and hotels, as well as on board to settle your shipboard account. Smaller shops and those in rural areas may not accept credit card payments. Notify your credit card companies that you will be traveling abroad to avoid holds on your account. Many countries require the use of a PIN for credit card transactions. Should you plan to use your credit card, be sure to setup your PIN and confirm activation with your credit card company prior to your departure. Also, credit cards with magnetic strips may not work in automated overseas ticketing machines, such as transit vending systems, as these require chip-and-PIN type cards; contact your credit card company for details.
Can you exchange foreign currency on board?
We do not have a foreign currency service available on board. For incidentals and small vendors, we recommend getting local currency, which can be purchased in the ship’s terminal or from ATMs. Should you wish to use ATMs, confirm with your bank prior to departure that your ATM/credit card and PIN will work abroad and inquire about possible foreign transaction fees. Also notify your credit card company that you will be traveling abroad to avoid unnecessary holds on your account.
What is the currency in Antarctica?
There is no currency in Antarctica. Where needed, US dollars, pound sterling and euros are generally accepted.
What is the currency in the Arctic?
We will visit the Norwegian territory of the Arctic, so Norwegian kroner is the currency used.
Wildlife & Exploration
Are expeditions physically challenging? Can you sign up for a less challenging excursion or exploration during the day?
Some activities are more physically challenging than others. We will provide as much flexibility as possible for our guests. Participation in different activities off the ship is entirely optional. Other activities are easy and achievable for all. The activities we offer will all be available either one or several times during the voyage. Some we will strive to offer every day when we are in the destination.
Are walking sticks or trekking poles permitted?
Yes. Hiking/walking sticks and trekking poles are permitted. We supply trekking poles to any guests who would like to use them.
Learn more about what Expedition Equipment we have available on board.
Learn more about what Expedition Equipment we have available on board.
Can I explore on my own while in Antarctica?
Within the perimeter of the available landing area we will often allow guests to roam freely. Some sites are very confined, and require guidance in order to not inadvertently disturb dense concentrations of animal life or protected cultural heritage. In these instances, we will post Expedition Team members to assist.
Can I see wildlife easily from the ship?
Yes. There are a wide variety of locations for wildlife viewing from the ship. Every room is an observation room with floor-to-ceiling, distortion-free windows throughout the ship and outdoor venues.
On Antarctic itineraries, will we set foot on the continent of Antarctica?
Yes, weather permitting.
What are the qualifications of the Viking Expeditions staff on board?
The majority of our polar Viking Expedition Team has significant years of experience operating in the polar regions. For Antarctica and the Arctic, all Viking Expedition staff have passed a Field Staff Online Assessment ensuring they possess advanced knowledge of the destination and understand all rules and regulations, operational procedures, and destination-specific aspects. The 36-person Viking Expedition Team includes your Expedition Leader, boat drivers, polar bear guards, kayak guides, submarine pilots and more, all with relevant specialist certifications and all meeting the required maritime safety competence for serving at sea. Our Viking Resident Scientists, also on board, are selected by our partners at University of Cambridge’s Scott Polar Research Institute or The Cornell Lab of Ornithology, and have significant academic backgrounds in their lecture fields.
What is the outside temperature in the polar regions?
On polar itineraries, outside temperatures will vary. On the coldest days temperatures may be as low as 14°F/-10°C, while on the warmest days they can reach the high 60s F/15–20°C.
What kind of wildlife will we see in Antarctica?
No wildlife sightings can be guaranteed; however, you may see gentoo and chinstrap penguins, leopard and elephant seals, humpback and minke whales, orcas and Arctic terns.
What kind of wildlife will we see in the Arctic?
No wildlife sightings can be guaranteed; however, you may see polar bears, walrus, Arctic foxes, Arctic terns and humpback whales.
What safety measures will be taken when traveling on shore in the Arctic where polar bears live?
All expedition cruise lines that travel to Arctic areas where polar bears are a part of the fauna have a staff of “polar bear guards” on board, as required by local regulation. This team goes on shore ahead of guests to survey the area and make sure there are no polar bears in sight. If a polar bear is spotted at the landing site, guests are not allowed on shore at that time. All guides and polar bear guards are trained and experienced in handling firearms and carry signal guns and rifles as required by the appropriate governing body.
