Question 1

Can children travel with Viking?

Accepted Answer

All guests must be 18 years old on or before the day they are scheduled to embark on their cruise; we do not maintain facilities or services on board for younger individuals.

Question 2

Can I make payments toward my booking balance in My Viking Journey?

Accepted Answer

No, we don\u0026rsquo;t currently have an online payment facility. Please call our reservations office at 138 747 (AU) or 0800 447 913 (NZ) for details on how to make payments.

Question 3

Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?

Accepted Answer

Yes. Get to know your Viking ship a little better by taking our  virtual 360\u0026deg; tour  of the ship\u0026rsquo;s public spaces and staterooms. 
 
Additionally, you can find detailed deck plans, stateroom layouts for our fleet in the  Ships \u0026nbsp;page.

Question 4

I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?

Accepted Answer

The  Guest Information Form (GIF)  enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person traveling in your party as soon as possible. If you haven’t already done so, you can fill out the form online on My Viking Journey under the  Guest Information  section.

Question 5

Is there Internet access on board the ship? Are there computers, or should I bring my laptop?

Accepted Answer

All our ships offer free Wi-Fi. You may use your personal device or one of the ship\u0026rsquo;s computers in our Business Center on Deck 1. Our connection relies on a VSAT satellite terminal\u0026mdash;the best possible solution for ocean cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit.

Question 6

What is your single supplement?

Accepted Answer

On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking cruises. With  Viking Inclusive Value , we offer you great value every day, in a category that will fit all your travel needs.

Question 7

When can I book my dining reservations and spa appointments?

Accepted Answer

Your  My Viking Journey  account gives you all the tools necessary to tailor and personalize your complete cruise experience. You have full access to browse all dining options and spa treatments from the moment you open your account. Booking opens for each guest based on stateroom category—as subsequently listed. We will alert you when it is your time to book.
 
 Owner’s Suite—100 days from sail date 
 Explorer Suites—90 days from sail date 
 Penthouse Junior Suites—80 days from sail date 
 Penthouse Veranda Staterooms—70 days from sail date 
 Deluxe Veranda Staterooms—60 days from sail date 
 Veranda Staterooms—No priority reservations 
 
Visit the My Viking Journey\u0026nbsp; Dining \u0026amp; Beverage  page or\u0026nbsp; Spa  page in the Onboard Experience section for additional details.
\u0026nbsp;

Question 8

When can I book shore excursions?

Accepted Answer

Your  My Viking Journey  account gives you all the tools necessary to tailor and personalize your complete Viking experience, including access to browse your shore excursion options approximately 110 days before your sailing date. We will alert you in the My Viking Journey portal when it is your time to book.\u0026nbsp; 
 
Booking opens for each guest based on stateroom category—approximately as listed below.
 
 Owner’s Suite—107 days from sail date 
 Explorer Suites—97 days from sail date 
 Penthouse Junior Suites—87 days from sail date 
 Penthouse Veranda Staterooms—77 days from sail date 
 Deluxe Veranda Staterooms—67 days from sail date 
 Veranda Staterooms—60 days from sail date 
 
Visit the My Viking Journey  Shore Excursions  page.

Question 9

When is disembarkation?

Accepted Answer

Disembarkation begins after the ship has docked in the port and after all customs and immigration formalities have been successfully completed. The times will vary due to the specific immigration and customs procedures in the specific port.

Question 10

When is embarkation?

Accepted Answer

Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:
 
	 11:00 AM: Owner\u0026rsquo;s Suite, Explorer Suites and Penthouse Junior Suites 
	 1:00 PM: Penthouse Veranda Staterooms 
	 2:00 PM: Deluxe Veranda Staterooms 
	 3:00 PM: Veranda Staterooms 
 
Should you arrive before your stateroom is available and wish to explore your port of call, please drop off your luggage shoreside in the terminal where we will gladly look after it. Please keep in mind, if you do go exploring, you need to be back on board the ship at least two hours before the scheduled departure time.

Question 11

When will we receive our final documents?

Accepted Answer

Your electronic documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account  Booking Summary  page. In addition to your electronic documents, approximately 14 to 45 days prior to your departure you will receive a package in the mail which will include your personalized embarkation tags and one red transfer sticker per guest if applicable.

Question 12

Are service animals allowed on board?

Accepted Answer

In accordance with the Americans with Disabilities Act (ADA) and similar laws in destinations where we operate, Viking allows service animals. Guests who request a service animal must provide appropriate documentation to support the request. Requests for pets or emotional support animals are denied, as per our policy. All service animals are reviewed according to ADA or applicable regulations, and only service animals that have the appropriate documentation for admittance into the countries on an itinerary are permitted on board our ships. We are aware of isolated instances of improper behavior from service animals in public areas on board our ships. We have updated our policies accordingly to ensure such incidents do not happen in the future.

Question 13

Are there refrigerators in individual staterooms?

Accepted Answer

Each stateroom is equipped with a mini-bar. Your stateroom category will determine whether your mini-bar is replenished daily with drinks and snacks. Purified water is provided in all staterooms and refilled daily. A full listing of amenities by stateroom category can be found on each  ship page .

Question 14

Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?

Accepted Answer

Yes. Get to know your Viking ship a little better by taking our  virtual 360\u0026deg; tour  of the ship\u0026rsquo;s public spaces and staterooms. 
 
Additionally, you can find detailed deck plans, stateroom layouts for our fleet in the  Ships \u0026nbsp;page.

Question 15

Is my stateroom furnished with amenities that I do not need to pack?

Accepted Answer

All stateroom bathrooms are equipped with premium bath toiletries. A hair dryer is also provided, and irons are available in the complimentary self-service launderettes. Depending on your stateroom category, laundry, pressing and dry cleaning services may be complimentary. If your stateroom category does not include these services, they may be purchased for a modest fee.\u0026nbsp;A full listing of amenities by stateroom category can be found on each  ship page .

Question 16

Is the ship nonsmoking?

Accepted Answer

Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area on the starboard side of Deck 8. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.

Question 17

Is there a library on board?

Accepted Answer

Yes. On board Viking ocean and expedition ships, the Library is located in The Living Room, and has selections specially curated by London bookseller  Heywood Hill  to enrich and enhance your journey. 
 
Learn more about our  curated libraries and recommended reading  or visit the  Ships  section for deck plans and details.

Question 18

Is there Internet access on board the ship? Are there computers, or should I bring my laptop?

Accepted Answer

All our ships offer free Wi-Fi. You may use your personal device or one of the ship\u0026rsquo;s computers in our Business Center on Deck 1. Our connection relies on a VSAT satellite terminal\u0026mdash;the best possible solution for ocean cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit.

Question 19

We need twin beds; is this possible?

Accepted Answer

Most staterooms have beds that can be set up separated or together. Please inform us of your bed configuration preference so we can make sure your stateroom is set up properly when you arrive. Visit the  Stateroom Preferences  page in your My Viking Journey account to update this online.

Question 20

We plan to go a few days early and then make our way to the ship. Can you please provide the docking location?

Accepted Answer

Approximately two weeks prior to departure, your travel documents will be e-mailed to you with this information. In addition, Viking is pleased to offer a selection of local cruise extensions before and after your departure. Pre \u0026amp; Post Cruise Extensions are listed on each cruise itinerary page or you may visit the  Extensions  page in your My Viking Journey account upon booking for additional details.

Question 21

What is the electrical voltage in the staterooms?

Accepted Answer

You will find both 110V and 220V electrical outlets in your stateroom. All outlets are European style (2-pin) with a ground, except for two US 110V sockets above the desk and one US 110V socket on each side of the bed; there are no UK 3-pin sockets. Should you need an adapter, they are available for sale in the onboard shop or can be found at most electronics or travel stores. (Remember that if you are staying in a hotel for part of your journey, you will want the appropriate adapter for that country as well.) In your stateroom, you will also find several USB ports to charge cell phones and tablets; just bring the appropriate cable with you. Most modern electronic devices can accommodate different electrical currents, so you probably will not need a current converter; hair dryers are provided in your stateroom.

Question 22

Will I be able to watch TV in my stateroom?

Accepted Answer

All staterooms have a color television with a selection of live TV channels, including news, sports and finance channels, on-demand movies and in-house programming. Because satellite coverage is dependent on weather conditions and location, there may be times when programming is temporarily unavailable. 
 
A full listing of amenities by stateroom category can be found on each  ship page .

Question 23

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

Accepted Answer

Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. 
 
On board, luggage must be stored in the guest\u0026rsquo;s stateroom. Additional information will be made available with ample time for you to plan for your voyage. For a full list of allowable and prohibited items on board, you may download our  Prohibited Items List (PDF) .

Question 24

Are transfers included?

Accepted Answer

Transfers are included with Viking Air purchase and all of our extension packages. Intra-itinerary air does not need to be purchased separately.

Question 25

Can I make payments toward my booking balance in My Viking Journey?

Accepted Answer

No, we don\u0026rsquo;t currently have an online payment facility. Please call our reservations office at 138 747 (AU) or 0800 447 913 (NZ) for details on how to make payments.

Question 26

Do I need a visa to travel with Viking?

Accepted Answer

Requirements may vary and can change at any time. All guests should seek advice from their respective embassy, consulate or Travel Advisor to determine which documents are needed for their specific Viking cruise. Please be sure to obtain and carefully review for accuracy all your required documents prior to departure to avoid delays, denied boarding/entry or additional cost. 
 
In order to assist with visa services for AU citizens travelling internationally, Viking has contracted CIBT, whose representatives will facilitate the visa process for Viking guests for a fee. Visit  https://cibtvisas.com.au  for more information regarding visas for your cruise. For our NZ guests, Viking works with Visa Assist \u0026amp; Exotic Holidays; please visit  www.vassist.co.nz  for more information regarding visas for your cruise. 
 
Guests traveling to the United States of America require an ESTA; visit  https://esta.cbp.dhs.gov/esta  for more information. For guests traveling to Canada, the eTA is only required for arrival by aircraft; visit  http://canada.ca/eTa  for more information. Entry into Canada by land or cruise ship does not require the eTA even if final disembarkation is in Canada. 
 
Guests who hold a passport for a country other than the Australia and New Zealand should contact their respective embassy, consulate or Travel Agent to determine whether visas are required for their cruise.

Question 27

Do I need travel protection?

Accepted Answer

We recommend that you take out suitable travel and/or flight insurance before you travel. Emergencies sometimes arise and you want to protect yourself and your travel investment both prior to departure and whilst traveling.

Question 28

How can I send a Bon Voyage gift to a Viking guest?

Accepted Answer

Send your friends or loved ones off in style with a Bon Voyage gift delivered directly to their stateroom. You can order a gift for delivery on board to celebrate a birthday, anniversary or special occasion. Our Bon Voyage gift packages include delightful surprises, such as champagne, wine, chocolate-dipped strawberries and more. 
 
Simply download, fill out, and mail or fax our  Gift Order Form (PDF) . Please note that for Mississippi itineraries, the Gift Order Form is not yet available. Please check back closer to departure. 
 
You can also use the  Silver Spirits Beverage Package Order Form (PDF)  to order the beverage package as a gift for a Viking guest.

Question 29

I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?

Accepted Answer

The  Guest Information Form (GIF)  enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person traveling in your party as soon as possible. If you haven’t already done so, you can fill out the form online on My Viking Journey under the  Guest Information  section.

Question 30

What happens if a guest falls ill and is determined to have contracted a communicable disease while on a Viking voyage?

Accepted Answer

We have protocols in place to minimize the spread of communicable diseases. Guests may access medical services – onboard our ocean, expedition and Mississippi ships and while on our river ships, through our partnerships with shoreside providers. Any expenses incurred associated with the illness – medical, quarantine or repatriation, etc. are the guest’s responsibility.

Question 31

What is My Viking Journey?

Accepted Answer

My Viking Journey  is a website designed exclusively for guests who have booked a cruise with Viking. If you have a Viking booking number, you can create an account anytime to customize and manage your upcoming journey. Browse and book  shore excursions  and  spa treatments ; make  alternative restaurant reservations ; get answers to your top questions; access and print  visa applications  and travel itineraries; complete your  Guest Information Form ; view  air services  and flight details; and manage your daily schedule in your  personalized calendar . You can enhance your trip with our  Silver Spirits beverage package , gain peace of mind with the  Viking Travel Protection Plan  and make easy  online payments .

Question 32

What is the cancellation policy for my booked shore excursions?

Accepted Answer

\u0026nbsp;
 
 In order to ensure quality guides and sufficient transportation, we must provide the tour operator with guest counts at least two days in advance. Therefore, no refunds will be given within two days of any shore excursion. 
 Tours require minimum participation levels to operate so please sign up as early as possible. 
 Tours operate rain or shine. 
 Online booking and cancellations will close seven days before your cruise sets sail. 
 During this seven-day pre-sail period, you can cancel items by calling us. 
 Once you arrive on board, you will have the ability to manage your shore excursions again, with one exception—all shore excursions that occur during the first two days of sailing will be non-refundable. 
 Please note, whether an optional tour is booked through My Viking Journey or on board, refunds are only processed on board and will be applied as a credit toward your shipboard account balance. Should you have a negative balance at the end of your voyage, the refund toward your credit card will be processed on board. Please allow 14 business days for this to reflect on your statement.

Question 33

What is your single supplement?

Accepted Answer

On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking cruises. With  Viking Inclusive Value , we offer you great value every day, in a category that will fit all your travel needs.

Question 34

When is disembarkation?

Accepted Answer

Disembarkation begins after the ship has docked in the port and after all customs and immigration formalities have been successfully completed. The times will vary due to the specific immigration and customs procedures in the specific port.

Question 35

When is embarkation?

Accepted Answer

Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:
 
	 11:00 AM: Owner\u0026rsquo;s Suite, Explorer Suites and Penthouse Junior Suites 
	 1:00 PM: Penthouse Veranda Staterooms 
	 2:00 PM: Deluxe Veranda Staterooms 
	 3:00 PM: Veranda Staterooms 
 
Should you arrive before your stateroom is available and wish to explore your port of call, please drop off your luggage shoreside in the terminal where we will gladly look after it. Please keep in mind, if you do go exploring, you need to be back on board the ship at least two hours before the scheduled departure time.

Question 36

When will we receive our final documents?

Accepted Answer

Your electronic documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account  Booking Summary  page. In addition to your electronic documents, approximately 14 to 45 days prior to your departure you will receive a package in the mail which will include your personalized embarkation tags and one red transfer sticker per guest if applicable.

Question 37

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

Accepted Answer

Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. 
 
On board, luggage must be stored in the guest\u0026rsquo;s stateroom. Additional information will be made available with ample time for you to plan for your voyage. For a full list of allowable and prohibited items on board, you may download our  Prohibited Items List (PDF) .

Question 38

What if my luggage is damaged or lost on arrival?

Accepted Answer

Should your luggage get damaged or lost, file a report with your airline before you leave the airport baggage claim area. In the event that you are delayed in leaving the baggage claim area, you may call the ship number listed in your Cruise Documents to adjust your airport transfer time.

Question 39

What is a flight deviation?

Accepted Answer

Some guests arrange their flight itinerary so that it deviates from the dates and location of their cruise or cruise tour. They may choose to arrive in a destination before their cruise, stay longer in a destination after their cruise, or change their arrival or return destination city. Any of these adjustments to their flight itinerary is considered a flight deviation.

Question 40

What is a stopover?

Accepted Answer

Also called a long layover, a stopover in your flight itinerary means that you opt to stay a day or more in a layover city before proceeding to your final destination.

Question 41

What is my Airline Booking number?

Accepted Answer

When you receive your flight itinerary, you will be given a 6-character record locator for each flight. This reference number is considered your Airline Booking number and can be used to view or confirm your flight details with the airline directly. In most cases, you will need your Airline Booking number to check-in for your flight on the airline\u0026rsquo;s website.

Question 42

What should I pack in my carry-on?

Accepted Answer

We advise you carry on: valuables; medications in original, labeled containers; glasses/contacts, etc.; important papers (passport, insurance, medical records), Cruise Documents, emergency contact information; and cameras, memory cards and batteries.

Question 43

What should I pack in my luggage?

Accepted Answer

We suggest you pack comfortable walking shoes, dressier shoes, a collapsible umbrella/lightweight rain gear; items you can layer like lightweight jackets/sweaters; sunglasses, a sun hat/visor, sunscreen; and toiletries including a travel-size hand sanitizer. Depending on the season and destination, you may also want to add mosquito repellent or a warm coat, gloves and water-resistant footwear. To visit religious sites, ensure you have modest clothing that covers your knees and shoulders, or you may be denied entry. 
 
For expeditions in the polar regions, a\u0026nbsp;detailed packing list will be provided.

Question 44

Will I need a passport?

Accepted Answer

Visit our dedicated  Passports \u0026amp; Visas page  to find out more. You should have a valid passport with an expiration date at least six months after your cruise return date. It is very important that your full name on your air booking matches your passport exactly or you may be denied boarding.

Question 45

What is Viking’s position on procurement of 100% cage-free eggs?

Accepted Answer

Viking is committed to procuring 100% cage-free eggs (shell and liquid) throughout its global supply chain\u0026nbsp;by 2024, 2025 at the latest. \u0026nbsp;We are already sourcing cage-free eggs and are\u0026nbsp;confident of hitting our stated targets.

Question 46

Are service animals allowed on board?

Accepted Answer

In accordance with the Americans with Disabilities Act (ADA) and similar laws in destinations where we operate, Viking allows service animals. Guests who request a service animal must provide appropriate documentation to support the request. Requests for pets or emotional support animals are denied, as per our policy. All service animals are reviewed according to ADA or applicable regulations, and only service animals that have the appropriate documentation for admittance into the countries on an itinerary are permitted on board our ships. We are aware of isolated instances of improper behavior from service animals in public areas on board our ships. We have updated our policies accordingly to ensure such incidents do not happen in the future.

Question 47

Can I bring alcoholic and other beverages on board?

Accepted Answer

Guests may bring alcohol and beverages with them, purchase alcohol ashore at destinations that sell alcohol, or purchase them from the onboard shop. Alcohol can be consumed in the guest\u0026rsquo;s stateroom or in public spaces, including the restaurants. There is no corkage fee.

Question 48

Can I upgrade the complimentary beverages?

Accepted Answer

Yes. We offer complimentary house wines, beers and soft drinks with onboard lunches and dinners, plus specialty coffees and assorted hot teas that are available 24 hours a day. For those who would like to upgrade and enjoy unlimited beverages, Viking offers a Silver Spirits beverage package, which covers any drinks (excluding champagne) up to $18.00 USD, including premium wines by the glass, cocktails, all house pouring wines, champagnes, beers, liquors, well drinks, mixers/long drinks and soft drinks throughout the day for a flat fee per guest. You may purchase the package prior to sailing, including on the My Viking Journey  Dining \u0026amp; Beverage  page, or once you are on board. 
 
You can also use the  Silver Spirits Beverage Package Order Form (PDF)  to purchase the package for yourself or as a gift for another Viking guest. 
 
Please note you must be 21 years of age or older to purchase and consume alcoholic beverages. Both guests in a stateroom must purchase the package for the full length of the cruise in order for it to be valid.

Question 49

Can you accommodate disabled guests? What about the shore excursions?

Accepted Answer

Viking welcomes disabled guests; however, guests must realize there are inherent risks associated with traveling on board ships that are unique to cruise travel. For people who are ill, or have a mental or physical disability or impairment, the risks can be more significant. Guests must be able to independently move around the ship in case of an emergency or rough seas, deal with the lack of immediate access to medical services in certain parts of the world, and acknowledge that access to some areas of the ship and ports of call may be limited or impossible. Shore excursions may require the ability to traverse cobblestones or go up and down stairs. We reserve the right to determine whether a guest is fit to travel and to deny boarding in the event that a guest represents a risk to themselves or to the safety and well-being of those on board the ship. 
 
When you make your reservation, please advise us of any disability that will require special attention while sailing on a Viking cruise and provide a completed Fit to Travel Form along with a physician\u0026rsquo;s letter. Should you have any medical, physical or other special needs, check the  fleet information  on our website to gain an understanding of the layout of any particular ship and contact a Viking Expert at 138 747 (AU) or 0800 447 913 (NZ) directly with additional questions and to obtain a copy of our policy statement.

Question 50

Can you accommodate my dietary requirements?

Accepted Answer

In most cases, we can. Every meal has vegetarian options and the chefs will make reasonable efforts to accommodate special requests. Guests requiring special meals (low salt, diabetic, gluten-free or low cholesterol) should alert us 90 days prior to departure over the phone at 138 747 (AU) or 0800 447 913 (NZ) or online on the  Dietary Restrictions  page in your My Viking Journey account. Guests should also inform the Maître d’ when on board. 
 
While we take steps to minimize the risk of cross contamination, we cannot guarantee an allergen-free kitchen.

Question 51

Do you have laundry and dry cleaning facilities?

Accepted Answer

Depending on your stateroom category, dry cleaning and laundry services, including pressing, may be complimentary. A full listing of amenities by stateroom category can be found on each  ship page . If your stateroom category does not include these services, they may be purchased for a modest fee and arranged through your stateroom steward. Self-service launderettes including irons and ironing boards are located on Decks 3\u0026ndash;6 and are free of charge, with detergent available for your use at no additional fee.

Question 52

How will payments on board be handled?

Accepted Answer

Although most services are included in your cruise fare, discretionary purchases will be charged to your shipboard account. These accounts, along with all prices and currency on board the ship, are in US dollars and may be settled in cash or with a major credit card before disembarking the ship; traveler’s checks are not accepted.

Question 53

Is the ship nonsmoking?

Accepted Answer

Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area on the starboard side of Deck 8. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.

Question 54

Is there a fee associated with the alternative restaurants?

Accepted Answer

With  Viking Inclusive Value , there is no additional charge should you wish to dine in one of our alternative restaurants where available., including Manfredi\u0027s Italian Restaurant and The Chef\u0027s Table.

Question 55

Is there Internet access on board the ship? Are there computers, or should I bring my laptop?

Accepted Answer

All our ships offer free Wi-Fi. You may use your personal device or one of the ship\u0026rsquo;s computers in our Business Center on Deck 1. Our connection relies on a VSAT satellite terminal\u0026mdash;the best possible solution for ocean cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit.

Question 56

Some diseases are known to spread through the air. How is the air treated on board Viking ships?

Accepted Answer

Our fleet of modern, small ocean and river ships feature independent air handling units, which means each stateroom has “fresh” external air that is not shared with other staterooms or public spaces. Just like in a hospital, we have also designed a solution to implement short-wavelength ultraviolet (or UV-C) lights and new high-density filters that will sanitize the air on our vessels. This solution will ensure that:
 
 99% of viruses and bacteria in the air are killed. 
 We maximize the possible number of air changes. 
 We provide a risk-free solution for the crew when cleaning filters, as viruses are killed and not simply trapped in the filters.

Question 57

What are your wheelchair accommodations? Do the ships have elevators?

Accepted Answer

Guests who have a disability, physical or otherwise, must travel with an able-bodied companion who can assist them as the staff is not permitted to lift guests or push wheelchairs. Guests need to provide their own wheelchairs, except in an emergency. Wheelchairs must not exceed 22\u0026quot; in width. For details regarding bringing a wheelchair on board, guests must complete the Accessibility Form and return to Viking no later than 30 days prior to departure. Motorized scooters are not typically suitable for international cruises and cannot be accommodated. While our ocean vessels have elevators, there may still be thresholds that could make movement difficult.Contact a Viking Expert at 138 747 (AU) or 0800 447 913 (NZ) directly with additional questions and to obtain a copy of our Accessibility Form and policy statement.

Question 58

What is the cancellation policy for my booked shore excursions?

Accepted Answer

\u0026nbsp;
 
 In order to ensure quality guides and sufficient transportation, we must provide the tour operator with guest counts at least two days in advance. Therefore, no refunds will be given within two days of any shore excursion. 
 Tours require minimum participation levels to operate so please sign up as early as possible. 
 Tours operate rain or shine. 
 Online booking and cancellations will close seven days before your cruise sets sail. 
 During this seven-day pre-sail period, you can cancel items by calling us. 
 Once you arrive on board, you will have the ability to manage your shore excursions again, with one exception—all shore excursions that occur during the first two days of sailing will be non-refundable. 
 Please note, whether an optional tour is booked through My Viking Journey or on board, refunds are only processed on board and will be applied as a credit toward your shipboard account balance. Should you have a negative balance at the end of your voyage, the refund toward your credit card will be processed on board. Please allow 14 business days for this to reflect on your statement.

Question 59

What is the dress code?

Accepted Answer

During the day, dress is casual including shorts (if the season is warm), slacks or jeans and comfortable shoes for walking tours. Swimsuits, brief shorts, cover-ups and exercise attire should be reserved for the Fitness Center, pool areas and Sports Deck. There are no \u0026ldquo;formal nights\u0026rdquo; in the evening; evening dress is \u0026ldquo;elegant casual\u0026rdquo; for all dining venues, performances and special events. On these occasions, required attire for ladies includes a dress, skirt or slacks with a sweater or blouse; for gentlemen, trousers and a collared shirt. A tie and jacket are optional; jeans are not permitted. The evening dress excludes World Caf\u0026eacute; where the dress remains casual after 6:00 PM.\u0026nbsp; 
 
Some shore excursions visit religious sites that require modesty of dress. To avoid being denied entry, we recommend men wear long pants and refrain from sleeveless shirts; and for women, clothing that covers the knees and tops that are not sleeveless or too revealing.

Question 60

What is the tipping policy?

Accepted Answer

From the Program Director and Hotel Manager to restaurant servers and housekeeping, the onboard staff is dedicated to serving you. Gratuities are included on board. Any additional tipping is at your discretion; should you choose to tip your local guides and drivers, we recommend tipping at the end of each tour in cash. Most restaurants include service in their prices, and it\u0026rsquo;s customary to round up generously for good service.

Question 61

What is the Viking Service Guarantee?

Accepted Answer

We hope you love your cruise from the very beginning; however, should you be dissatisfied with our service upon first check-in (hotel or on board your ship), including food, personnel or shore excursions\u0026mdash;just notify us within 24 hours of the start of your cruise (if your first check-in is on board your ship, notify the Guest Services staff; at a hotel, contact your Viking Host). We then have 24 hours to correct the situation, and in the unlikely event a solution is not possible, you can then depart as soon as possible and we will refund 100% of your cruise price. We can assist with any departure reservations, but your return trip/alternate travel plan costs are your sole responsibility. This Service Guarantee cannot be activated or applied for acts of God, strikes or other circumstances beyond our control as indicated in the  Passenger Ticket Contract .

Question 62

What should I pack in my luggage?

Accepted Answer

We suggest you pack comfortable walking shoes, dressier shoes, a collapsible umbrella/lightweight rain gear; items you can layer like lightweight jackets/sweaters; sunglasses, a sun hat/visor, sunscreen; and toiletries including a travel-size hand sanitizer. Depending on the season and destination, you may also want to add mosquito repellent or a warm coat, gloves and water-resistant footwear. To visit religious sites, ensure you have modest clothing that covers your knees and shoulders, or you may be denied entry. 
 
For expeditions in the polar regions, a\u0026nbsp;detailed packing list will be provided.

Question 63

When can I book my dining reservations and spa appointments?

Accepted Answer

Your  My Viking Journey  account gives you all the tools necessary to tailor and personalize your complete cruise experience. You have full access to browse all dining options and spa treatments from the moment you open your account. Booking opens for each guest based on stateroom category—as subsequently listed. We will alert you when it is your time to book.
 
 Owner’s Suite—100 days from sail date 
 Explorer Suites—90 days from sail date 
 Penthouse Junior Suites—80 days from sail date 
 Penthouse Veranda Staterooms—70 days from sail date 
 Deluxe Veranda Staterooms—60 days from sail date 
 Veranda Staterooms—No priority reservations 
 
Visit the My Viking Journey\u0026nbsp; Dining \u0026amp; Beverage  page or\u0026nbsp; Spa  page in the Onboard Experience section for additional details.
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Question 64

When can I book shore excursions?

Accepted Answer

Your  My Viking Journey  account gives you all the tools necessary to tailor and personalize your complete Viking experience, including access to browse your shore excursion options approximately 110 days before your sailing date. We will alert you in the My Viking Journey portal when it is your time to book.\u0026nbsp; 
 
Booking opens for each guest based on stateroom category—approximately as listed below.
 
 Owner’s Suite—107 days from sail date 
 Explorer Suites—97 days from sail date 
 Penthouse Junior Suites—87 days from sail date 
 Penthouse Veranda Staterooms—77 days from sail date 
 Deluxe Veranda Staterooms—67 days from sail date 
 Veranda Staterooms—60 days from sail date 
 
Visit the My Viking Journey  Shore Excursions  page.

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